Job Title: CMDB & Change Management Specialist
Location: Indianapolis, IN
On-site Schedule: On-site M-F (possible hybrid flexibility)
Duration: Permanent Direct Hire
Salary: $100,000-$140,000
Job Description
Insight Global is searching for a CMDB & Change Management Specialist to support one of their largest clients in Indianapolis. This role is responsible for overseeing the Configuration Management Database (CMDB) and Change Management processes to ensure IT infrastructure data accuracy and minimize risk during IT changes and own the Technology change risk and controls.
Principal Responsibilities
- CMDB Management:
- Maintain the accuracy and completeness of CMDB data.
- Develop and implement CMDB policies and procedures.
- Standardize data collection and population methods for the CMDB.
- Conduct regular CMDB audits and data cleansing activities.
- Change Management:
- Oversee the change management process according to defined ITIL or similar frameworks.
- Assess the impact and risk of proposed changes.
- Develop and implement change plans to minimize disruption.
- Track and document the change approval process.
- Communicate effectively with stakeholders regarding changes.
Qualifications
- Bachelor’s degree required or equivalent professional experience.
- Customer service attitude and ability to work well with other groups.
- Organized, reliable and meticulous.
- 5+ years of experience leading change management
- 5+ years IT service management
- 5+ years CMDB administration
- 5+ years experience with ServiceNow Change Management and CMDB module
- Excellent understanding of IT infrastructure and operations
- Familiarity with IT risk and controls management/governance
