S3/Strategic Staffing Solutions has a Helpdesk Technician opportunity for a leading Investment Management Firm in Salt Lake City, UT!
Location: Salt Lake Cit, UT - On site - (On site interview required)
Duration: 6 months + possible extension
Pay Rate: $26/hr.
Qualifications & Description:
***Candidates must be local to SLC with the ability to on-site interview**
***Must be open to both schedules depending on week***
This role requires ~1 weekend a ~month availability
WEEKLY Schedules Monday-Friday
6:00AM to 2:30PM
9:30AM to 6:00PM
WEEKEND Schedules - Monday/Tuesday and Saturday/Sunday - 4 days at 10 hours per day:
6:00AM to 4:30PM
8:30AM to 7:00PM
Basic Qualifications:
- Minimum 2 years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.
- Solid technical knowledge, troubleshooting skills and support experience with the following:
- Microsoft Windows platform (Windows 7, 10)
- Networking, LAN, WAN, corporate enterprise domain infrastructure environment
- Windows desktop and server operating system
- Microsoft Active Directory
- Microsoft Outlook
- Good understanding of the Microsoft Office products such as Word, Excel, and Power Point.
- Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.
- Ability to perform Mobile OS (iOS/Android) application troubleshooting.
- Team player mentality, collaborative, self-learner and self-motivated.
- Good understanding of English and good communication skills is a must.
- Strong customer service skills and focus on ownership throughout the resolution process.
- Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events.
- For our Asia language support team, hours of operation would match with region of support based on language spoken.
Preferred Qualifications
- The use of software-based web conferencing programs such as Lync, Skype, WebEx, Zoom.
- Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years.
