Location: Houston, TX (Hybrid)
Position Type: Contract-to-Hire
Tier II Desktop Support Technician
Responsibilities:
- Install, configure, maintain, and support desktops, laptops, printers, fax machines, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Use remote desktop software to provide remote support and resolve issues for users who may be at the remote office or home office users.
- Assist in troubleshooting advanced technical issues within the network, mainframe, and telecommunications environments, especially as they relate to problems at the workstation level.
- Assist the infrastructure team with maintaining, upgrading, and configuring enterprise network and architecture solutions and software update distributions.
- Service as a technical liaison to project managers
- Assist in providing support to project managers to integrate and transition project or new technology efforts to the production support environment.
- Participate in a rotating on-call schedule to provide off-hour support to end users.
Requirements:
- 3-5 years of experience in Desktop Support
- Advanced understanding of operating systems, business applications, printing systems, and network systems
- Advanced level troubleshooting and resolution skills
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
