Role and Responsibilities
- Provide support for a diverse range of in-house systems including ERP databases, Microsoft 365 suite, EDI platforms, CCTV system, WMS software, web filter, active directory, printing network, ticketing system, and other critical IT assets, ensuring seamless functionality and resolving technical issues across departments.
- Collaborate with department heads to assess workflow inefficiencies and identify opportunities for AI integration, leading cross-functional teams in the successful implementation of AI-driven solutions to optimize processes and enhance productivity company-wide.
- Manage Network: Oversee server rack configuration, patch new cables / ports, manage firewall, web filter, create new connections for phone/ network, crimp ethernet cables, monitor network performance, define network policies, procedures, and uphold security measures
- Lead and drive strategic operational projects aimed at enhancing the efficiency and integration of business systems.
- Handle escalated and high-level support tickets, providing expert problem-solving skills to resolve complex issues efficiently. Assist L1 and L2 with incoming support requests.
- Oversee the development and optimization of the company network to ensure robust connectivity and security protocols.
- Collaborate with Level 1 (L1) and Level 2 (L2) support teams to facilitate knowledge sharing, improve service delivery, and support the rollout of key projects.
- Coordinate cross-functional teams to ensure seamless execution of projects, from initial planning through to successful implementation, adhering to industry best practices and achieving predefined objectives.
- Maintain inventory: Have updated count of hardware, Order new hardware or software according to needs, keep server room clean, organize server rack cabling, label hardware with host name, review other department IT related purchase requests
- Spearhead initiatives in warehouse automation, implementing solutions that increase efficiency, accuracy, and throughput in logistics operations.
- Create and Maintain IT SOPs: Create Standard Operating Procedures for common IT tasks, Update previous SOPs with leadership guidance.
- Install and integrate new server hardware and applications: Push updates to all servers, monitor server performance, inspect server rack integrity.
- Assist with training and development of JR IT Systems Administrator, to ensure role has access to all appropriate tools , information and training to best fulfill role and responsibilities
Qualifications and Education Requirements
• Previous System Administrator experience 2 to 4 years
• Networking and cabling experience
• Network and Server rack experience
• Bachelor's degree
Preferred Skills
• MS SQL Database management experience preferred
• Ability to stay organized and to work in a fast-paced environment
• Good analytical skills, be able to solve problems, is self-motivated, and able to work well with end users and partners
Competencies
- Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
- Ethics--Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Physical Demands
Walk a considerable amount on daily basis
Lift hardware up to 50lbs
COMPANY CORE VALUES
Merola Tile Fundamentals
We stay true to our mission statement “Improving Homes. Improving Lives.” With our product we improve homes, but it is with our collective effort that we improve lives.
Our Fundamentals describe the values, behaviors, principles, and practices that are the foundation of our unique workplace. It explains how we relate to each other, our clients, and even our suppliers. It’s who we are, and it’s what drives our extraordinary success. It’s our commitment to each other to improve our lives.
https://merolatile.com/merola-fundamentals/
