Service Manager, HVAC Service Manager
Phoenix, AZ 85085
SUMMARY:
- We are currently seeking a dynamic and experienced Service Manager to join our team and oversee the day-to-day operations of our service department
RESPONSIBILITIES:
- Manage the day-to-day operations of the service department, ensuring efficient and effective service delivery
- Supervise and support technicians in the field, providing assistance with troubleshooting and resolving complex issues
- Handle dispatching of service calls, ensuring timely response to customer inquiries and requests
- Manage inventory and supplies, ensuring adequate stock levels for service operations
- Interact with customers to address inquiries, provide quotes, and ensure high levels of satisfaction
- Prepare and process proposals, purchase orders, and billing documentation accurately and in a timely manner
- Oversee maintenance and repair of company vehicles, addressing any issues promptly
- Lead a team of 5-8 technicians, providing guidance, training, and mentorship as needed
REQUIREMENTS:
- Minimum of 10 years of field experience in HVAC, with a strong understanding of commercial systems
- Proficiency in communication and phone skills, with the ability to effectively interact with customers and team members
- Experience using Microsoft Excel and Outlook for documentation and communication purposes
- Familiarity with service management software, preferably Service Fusion or similar platforms
- Strong technical knowledge of HVAC systems ranging from 1 ton to 200 tons
- Leadership skills to motivate and manage a team of technicians effectively
- Ability to multitask, prioritize tasks, and adapt to changing priorities in a fast-paced environment
**Preferred Qualifications:**
- Previous experience in a supervisory or managerial role within the HVAC industry
- Certification or licensure in HVAC-related fields
We value individuals who are passionate about providing exceptional service and are committed to continuous improvement. If you meet the qualifications and are ready to take on a challenging and rewarding role as a Service Manager, we encourage you to apply. Join our team and be part of a company dedicated to excellence in HVAC service delivery.
req24-00345
