This position is with a leading law firm known for its commitment to excellence, client-centric approach, and innovative solutions. They are looking to add a Desktop Support Technician to play a crucial role in resolving desktop, notebook, and remote computing issues.
Responsibilities:
- Providing assistance to end users for firm-approved applications through various methods. These applications include Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning Assistant, inTapp Time, Remote Desktop Services, VPN, and other necessary software.
- Performing regular maintenance on PC equipment, such as desktop and notebook computers, printers, monitors, and peripheral hardware, including scanning computers for viruses.
- Troubleshooting and resolving issues related to hardware, system software, and application software; diagnosing problems by analyzing a variety of symptoms.
- Setting up and configuring desktop and notebook computers and printers, ensuring optimal performance.
- Collaborating with other local Technology department members on product installation, training, and support.
- Setting up and providing audio/visual support for onsite and offsite events.
- Assisting in the configuration and deployment of Apple DEP iPhones/iPads and personally-owned mobile devices.
- Supporting executives.
Qualification:
- Demonstrate strong analytical skills to troubleshoot various symptoms, diagnose problems, and test, recommend, and implement solutions for technology issues.
- Displayed well-developed and professional interpersonal skills, with the ability to interact effectively with individuals at all organizational levels within the firm, and worked efficiently in a team environment with a customer service focus.
- Possess strong organizational skills to manage time effectively, prioritize tasks, and handle multiple deadlines.
- High school diploma or equivalent, with a preference for a Bachelor's degree in Computer Science or Information Systems.
- At least three (3) years of technology support experience with PC hardware/software.
- At least two (2) years of related experience working with notebook computers, preferably with Lenovo notebooks.
- Experience with remote communications hardware, including wireless routers and network interface cards.
- Experience with installations, upgrades, training, and technical documentation.
- White glove support experience.
