Position Summary
As the Chief Program Officer at our client you'll play a pivotal role in advancing their mission. You'll lead four critical sectors within the organization: Construction, Family Services, Retail Operations, and Volunteer Services. Each sector is managed by dedicated upper-level staff members who report directly to you.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Collaborate with the executive leadership team to shape strategic direction.
- Evaluate and implement innovative approaches and ventures, fostering a culture of innovation and continuous improvement.
- Serve as key strategist in evaluation of and expansion into new affordable housing markets.
- Serve as a liaison to the Board and CEO/President, facilitating effective communication and alignment between governance and management.
- Oversee new initiatives and market expansion, ensuring successful execution and alignment with strategic objectives.
- Provide strategic direction and transformative leadership to:
- Drive retail growth, optimizing sales strategies and operations.
- Ensure the quality of products, programs, and services offered to families, maintaining high standards of excellence.
- Achieve high levels of satisfaction from families and customers served, along with volunteers who support the work.
- Maximize utilization of human, financial and physical resources to achieve program goals, ensuring efficient and effective resource management.
- Provide training and development opportunities to departmental staff, fostering a culture of continuous learning and improvement.
- Successfully integrate and implement program changes or new programs to achieve the mission more fully.
- Foster efficient communication between departments and divisions, promoting collaboration and improvement.
- Oversee implementation of department operating plans in alignment with strategic direction, ensuring the achievement of key objectives.
- Optimize building operations through effective tracking and control of building costs, driving operational efficiency.
- Create cost and time efficiency in all services offered.
- Cultivate partnerships with contractors and vendors, managing relationships effectively.
- Manage special projects (e.g., store or office updates), ensuring successful execution and alignment with strategic objectives.
Requirements
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree in business administration or related fields.
- Exhibit strong leadership, management, and supervisory skills, with the ability to inspire and guide teams toward achieving organizational goals.
- Possess excellent written and verbal communication skills, ensuring clear, concise, and impactful interactions with stakeholders at all levels.
- Make sound judgements, assume responsibility, and work independently in a fast-paced environment, ensuring effective decision-making and problem-solving.
- Establish priorities and manage tasks with exceptional attention to detail, ensuring timely and professional completion of all responsibilities.
- Display outstanding interpersonal communication skills, characterized by high integrity and courtesy, effectively engaging with individuals from diverse backgrounds.
- Provide high-level strategic insights to elevate and innovate programs, ensuring alignment with organizational goals and long-term vision.
- Possess an understanding of construction science or related fields, leveraging this expertise to inform program development and execution.
- Demonstrate proficiency in Microsoft applications, utilizing these tools to enhance productivity and program management.
- Demonstrate a strong commitment to the organization's mission and values, fostering a values-driven work environment.
