Description:
OVERVIEW:
The Client Relations & Community Development Specialist is a key role within our organization, responsible for driving business growth through strategic partnerships and community engagement. This position works closely with management to ensure cohesive and aligned efforts in achieving the company's goals.
This part-time role offers flexible scheduling, totaling 24 hours per week.
KEY RESPONSIBILITIES:
1. Sales & Relationship Building:
- Referral Relationships: Build and maintain strong relationships with key referral sources. Conduct regular face-to-face meetings with targeted referral sources to promote our services and ensure customer satisfaction.
- New Business Opportunities: Identify and pursue new business opportunities, forming key partnerships and exploring new channels for growth.
- Lead Management: Support new lead efforts as needed through the client acquisition process, ensuring a smooth transition from prospect to client. Provide follow up communications as needed for client concerns and close out unsuccessful prospects
2. Community Engagement:
- Community Representation: Represent the company at community events, workshops, conferences, and meetings to build awareness and foster relationships. Participate in relevant task forces or committees to enhance community presence and business development efforts. (note - some events may occur outside normal business hours)
- Event Planning: Plan, organize, and run community-based events to enhance business growth and brand awareness.
3. Communications:
- Marketing Content: Collaborate with management to create marketing content, including press releases, promotional materials, sales collateral and newsletters. Leverage such content in monthly newsletters to business partners and clients.
- Database Management: Manage and maintain the contact database. Utilize database to keep notes on visits, conversations and action steps.
4. Digital Marketing Support:
- Content Development: Assist with the development of digital marketing content.
- Social Media Management: Support social media marketing efforts, including content creation and community engagement on platforms including Facebook, Instagram, LinkedIn and other relevant forums.
- Content Optimization: Ensure that all digital content, including articles, videos, and webcasts, is optimized for maximum reach and engagement.
5. Reporting:
- Market Analysis: Identify market trends, business opportunities, and potential obstacles to growth.
- Competitive Analysis: Report on competitive activities and other relevant information to inform strategic decisions.
Requirements:
- Bachelor's degree in an appropriate field (Marketing, Communications, Journalism etc.)
- 2-3 years of experience in sales, business development. Digital marketing experience helpful.
- Excellent organizational skills with strong attention to detail.
- Proven ability to multi-task, self-motivated, and capable of working independently.
- Excellent relationship-building and sales skills.
- Strong written and verbal communication skills.
- Willingness to take on various tasks, both big and small, to support the team.
- Ability to learn new software and tools as needed to ensure efficiency and effectiveness.
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