McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Job Description
We are looking for a skilled Business Technology Analyst to help define and build the technology roadmap for the hardware and platforms in our 13,500 US restaurants. This includes researching and prototyping with emerging technologies such as edge computing, self-ordering kiosks, integrated POS terminals, payment systems, digital menu boards, and more.
This position provides opportunities to form relationships with a variety of McDonald’s stakeholders including US and Global technology product owners, franchisees, and restaurant technology staff. The technology provided by this team must be highly available and scalable to be used across all 13,500 restaurants. The position must take a blended view of both the present state and of emerging technology trends to help build a technology roadmap that enables innovation in our restaurants while at the same time is practical to implement.
Responsibilities:
- Evaluate new technologies, prototype solutions, and build product roadmaps to meet future business needs
- Work with cross -functional teams to ensure alignment of technology roadmaps throughout the McDonald’s global technology organization
- Evaluate McDonald’s technology suppliers and other industry leaders’ product roadmaps and communicate opportunities to improve restaurant technology
- Visit McDonald’s restaurants to gather feedback from crew and rethink approaches to technology to improve both the crew and guest experience
- Partner with McDonald’s internal product teams, owner operators, and suppliers to advocate for innovation and modernize our technology portfolio.
- Support and assist in in daily meetings and ongoing technology transformation efforts
- Understand McDonald’s business requirements to help produce quality outcomes and adapt to new challenges as they arise.
- Have a leadership attitude and highest level of commitment to ensure projects are managed effectively, on schedule, and on target.
Qualifications
- Bachelor’s degree in computer science/engineering, information technology, or a related field
- Strong technical foundation, including but not limited to understanding of Microsoft Windows Server & Desktop OS, PowerShell, Hyper-V or other virtualization technologies, containers, cloud platforms, and system architecture.
- Basic understanding of computer hardware, including but not limited to electrical circuits and power consumption, working with technology racks, cabling types and interfaces, and internal components such as CPU, Memory, RAID, NICs, etc.)
- Basic understanding of modern DevOps practices including Infrastructure as Code, CI/CD for infrastructure systems, Desired State Configuration, and automated testing practices
- Ability to understand complex integration needs, identify inefficiencies and opportunities for improvement, and recommend solutions and business process changes.
- Ability to take an analytical approach to analyzing different solution options and work with multiple teams to drive alignment for a chosen approach.
- Excellent interpersonal, written, and verbal communication skills with the ability to understand business requirements and translate them into technical roadmaps.
- Solid grasp of the software development lifecycle and Agile development practices
- Ability to contribute as a hands -on technologist when the need arises (e.g. writing and debugging scripts, setting up GitHub repos, troubleshooting issues with servers and prototypes).
- Document business requirements, processes, and technical specifications for reference and future use.
- Assist in the planning, coordination, and implementation of projects related to business systems or processes.
- Curious, task-orientated, and a self-starter with a proven tracker record of “getting things done”.
Preferred Qualifications
- Experience in a retail or point of sale environment
- Experienced with Cloud Computing technologies, especially edge-computing.
- Certifications in Cloud Computing technologies, especially Google Cloud.
Additional Information
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
