Responsible for answering calls and handling various HR-related transactions. Provides initial support to employees, ensuring high customer satisfaction through timely and accurate resolutions. Duties include evaluating employee requests, interpreting situations, determining appropriate resolutions or escalations, and communicating outcomes. Prepares documentation and processes necessary paperwork.
Key Requirements:
- Call Center Experience
- Proficiency in Microsoft Office
- Strong communication and organizational skills
- High integrity and ability to maintain confidentiality
- Ability to multitask, work under pressure, and adapt to change
- High accuracy in work
