Starting salary range will be between $70,000 and $75,000 annually.
Job Summary:
Under limited supervision, assists in achieving the sales goal of the business unit through planning, coordinating and managing certain operations of the store. These operations include: ensuring excellent customer service, meeting and exceeding the store’s annual sales goal, inventory shrinkage and high-quality of work life results.
We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.
Supervisory Responsibilities:
- Enjoy coaching, mentoring and growing your team for excellent store operations.
- Ability to lead by example, greeting Customers and engaging them to ensure we fulfill their boating needs.
- Agile leader who enjoys prioritizing and planning to drive results and meet business goals.
- Ability to train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases.
Duties/Responsibilities:
- Utilize Monthly Staffing Guide and address any service deficits by scheduling for traffic and store activities while optimizing payroll allocations
- Responsible as “Manager on Duty” during assigned shifts
- Ensure the store and staff are representing the highest expression of our brand and the service we provide
- Train store Associates on important information about products, selling techniques, and other sales-related issues
- Develop store strategies to grow customer count, loyalty members, increase store traffic and optimize profitability
- Ensures staff is informed and educated on servicing our PRO customers
- Oversee day to day operations, assigning weekly performance goals and assuring there completion, while accomplishing your own goals
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Maintain professional and technical knowledge of staff and management through company and industry sponsored training
- Maintain operations by initiating, coordinating, and enforcing operational and personal policies and procedures
- Ensure sale is set and displayed properly per Event Directive by the start date
- Ensure completion of all open order for SFS and buy online and pick up at store by EOD
- Ensure payroll is processed correctly and on time
- Recruit, onboard, and train high-performing crew members to achieve sales, profitability, and business plan objectives
- Executes or directs all inventory procedures and activities
- Verify Asset Protection standards are met all the time.
- Protects crew members and customers by providing a safe and clean store environment
- Maintain the stability and reputation of the store by complying with all legal requirements
- Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
- Perform other job-related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- High school diploma or equivalent.
- At least two years related experience required.
Physical Requirements:
- Must be able to lift up to 50 pounds at times.
- Ability to be mobile on the sales floor for extended periods of time.
