Job Description:
About the Role
is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.
As a US Claims Advocate, you will investigate, manage, and submit claims for compensation that occur throughout the region in connection with the app. You will also work in collaboration with our third-party insurance partners with a focus on timely routing and escalation of claims. As a subject matter expert, you will assist with more complex inquiries while mentoring fellow associates on the team. This role will be a hybrid onsite/work from home schedule once offices reopen, and is available in both weekday and weekend shifts. Are you ready to On?!
What You’ll Do
* Investigate and submit new claims to insurance carriers by reviewing first reports of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy
* Demonstrate critical thinking while adhering to established claims processes.
* Apply existing knowledge to assist with higher complexity claims and insurance inquiries
* Accurately respond to inquiries received from carriers and other third parties
* Demonstrate customer obsession and solid understanding of ’s insurance policies when communicating with all partners
* Utilize strong written/electronic communication. Primary method of communication in role is electronic. Telephonic communication is minimal
Basic Qualifications
* High School Degree or equivalent
* Knowledge of US auto claims coverages
* 2+ years of auto claims management experience OR 1+ year bodily injury adjusting experience
* Proficiency with various computer operating systems
Preferred Qualifications
* Bachelor’s Degree preferred
* Claims designation obtained or in progress a plus
* Experience with bodily injury claims handling experience with a major insurance carrier
* Advanced written and verbal communication skills
* Extraordinary attention to detail
* Ability to maintain quality in a fast-paced, high volume environment
* High degree of adaptability to meet changing business needs
* Proficient in multi-tasking through various technology platforms
* Compromises when necessary in order to help the team achieve goals
* Ability to mentor members of the Claims team and serve as an insurance and claims subject matter expert
* Demonstrated ability to enhance business process in the claims environment with a high degree of complexity
Thank you!
