ResiBridge is an independent Internet Service Provider of low-cost connectivity options that make sure you can stay connected at an affordable price. It's easy: We deliver a router to your home, with free installation, to get you connected. ResiBridge is currently serving Covington Kentucky and the New York City metro area including Newark, New Jersey with other cities following shortly.
ResiBridge designs, builds, and operates a hybrid network of fiber optic and high-capacity wireless links for multi-dwelling units (MDUs). We are pushing the limits of available technology and over-delivering lightning-fast bandwidth using equipment only previously seen on commercial buildings. ResiBridge prides itself in delivering a superior customer experience, from sign-up, to installation, to industry-leading customer care.
ResiBridge is seeking a skilled and motivated NOC/DevOps Engineer to join our dynamic team. The Engineer will be responsible for monitoring and maintaining our network infrastructure to ensure optimal performance and reliability. The ideal candidate will have a deep understanding of network protocols and theory, troubleshooting skills, experience providing network support for a large-scale enterprise or service provider environment. You will have a proved track record of success in driving complex issues to resolution autonomously and/or collaboratively, and the ability to work effectively under pressure. A typical day can sometimes be physically demanding, but you’ll be willing to participate in field deployments that are often off-site and occasionally off-hours. This position will be based in New York City but willing to travel, approximately 20%.
Responsibilities:
- Monitor network performance and ensure the stability of the network using tools like Grafana, Prometheus, NMAP, and Wireshark.
- Identify, diagnose, and resolve network issues promptly, following incident management procedures and maintaining detailed records.
- Perform thorough troubleshooting of network issues, including routers, switches, firewalls, and other network components.
- Conduct routine system administration tasks on both Linux and Windows servers.
- Create and maintain detailed network documentation, including diagrams, procedures, and incident reports.
- Implement and monitor network security measures, including firewalls, VPNs, and IDS/IPS systems.
- Utilize scripting languages (Python, Bash, PowerShell) to automate network tasks and improve efficiency.
- Work closely with other team members to share knowledge, support each other, and achieve common goals.
- Stay current with new technologies and best practices, and continually seek ways to improve network performance and reliability.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 3 years of experience in network operations, system administration, or a similar role.
- Relevant certifications are preferred but not required.
- Deep understanding of TCP/IP, subnets, routing, and switching.
- Familiarity with network protocols such as HTTP, FTP, DNS, DHCP, SNMP, and BGP.
- Proficiency with network monitoring and management tools.
- Basic to advanced knowledge of operating systems (Linux, Windows).
- Experience with automation tools and scripting languages (Python, Bash, PowerShell).
- Understanding of network security practices.
- Strong verbal and written communication skills.
- Excellent problem-solving and analytical skills.
- Ability to work effectively under pressure and prioritize tasks.
- Strong customer service orientation.
- Ability to work collaboratively as part of a team.
- This position operates in a 24/7 NOC environment. Candidates must be willing to work flexible hours, including nights, weekends, and holidays as required.
- This role may require occasional travel to data centers or client sites.
Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.
