Duration: 3+ month contract - potential to extend or convert to FTE
Qualifications:
- 3+ years of experience as a desktop technician
- Must be local to Boston, MA and willing to travel to different sites such Milton, Boston, Burlington, Needham *must have a reliable vehicle*
- Past experience in customer service and being hands-on.
- Past experience installing printing applications
Responsibilities:
- Provides second level support for all workstation problems within established timeframes.
- Analyzes and resolves user problems and concerns associated with workstation hardware and/or software, conferring with other Information Technology teams and/or the management on difficult or complex problems that cannot be resolved within established service levels.
- Configures, installs, modifies, and relocates desktop devices coordinating with other technical support teams to ensure user satisfaction and device operability. The scope of work can be a single device or a large-scale project involving a large number of devices.
- Provides workstation technical support to the Information Technology organization regarding all desktop hardware and software including assisting with 3rd party vendor application installations.
- Researches and recommends technology solutions both individually and as a team member.
- Assists users with backup and recovery procedures to ensure full system recovery.
- Completes all necessary documentation including creating and updating inventory records, hardware problem records, user documentation, licensing data, and status reports according to department standards and procedures.
- Coordinates, schedules, and reports on daily activities and specific desktop implementation/upgrade activities
- Upholds corporate policy guidelines and recommends new and improved guidelines to ensure compatibility and to improve service to user community.
- Maintains technical expertise in desktop support technology.
- Maintains a positive working relationship with all Clinic departments to optimize working relationships and communication.
- Identifies and initiates resolutions to problems and concerns associated with office and workgroup automation to the user's satisfaction.
- Monitors the performance levels of all end-user devices and peripherals and advises management on technical issues and trends.
- Consults with management on specific matters requiring clarification, interpretation, or exception to standard policies and procedures as well as identifying trends in desktop support requirements.
- Perform other duties as required/assigned.
