JOB SUMMARY
A Help Desk Analyst is involved in the daily support of the IT business needs and demands. A Help Desk Analyst will be the go-to help desk person at the site. The role will primarily be based on delivering IT support to the internal customers and end users for hardware and software.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES
- Internal customer/end user support
- Day-to-day execution of maintenance and operations
- Troubleshoot problems with the operation, performance and/or functionality of desktop application software and certain data center hardware or software
- Work with end users, IT staff, and vendors to assess and assist in root cause analysis etc. to resolve issues with applications, processes, or hardware (PCs) in a timely manner
- Help maintain clean storage areas and workspaces
- Onboard and offboard employees and maintain license accounts
- Maintains detailed documentation and inventory of all managed environments
- Responsible for our Asset Management
LEADERSHIP SKILLS
N/A
QUALIFICATIONS
Required:
Graduation from a four-year college or university with a degree in Computer Science, Business Systems or other related field(s) preferred. Could also be equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities
A minimum of 2 years' experience in a similar role
Proficiencies in Microsoft technology stack including O365 and MS Teams
Basic knowledge of Network components and topologies
General Windows Server knowledge
Ability to manage projects as assigned
Ability to adapt to changing business needs and assignments as required
Excellent written and verbal English communications skills
Preferred:
ITIL v4. certification is a plus
A+ certification is a plus
