This job is not offered on C2C.
2 days on site in Los Angeles or Pamona is required. Must live in CA
The Process Designer is responsible for designing and optimizing business processes for technology projects. The project is building a front end data capturing tool into a work management platform in Salesforce.
You’ll be:
- Documenting and analyzing existing processes.
- Identifying inefficiencies or bottlenecks
- Developing improved or net new processes that include new technical solutions to gain efficiencies and improve overall process performance.Collaborating with various stakeholders to understand process requirements and gather insights.
Our Process
- Define Phase: Gather information about the business problem, understand customer and business requirements, and measure performance.
- Discovery Phase: Understand current work processes, identify pain points and root causes, define process scope, and create current state process maps.
- Design Phase: Collaborate with stakeholders to create future state process maps, identify solutions to root causes, and establish process controls.
- Demonstrate Phase:
- Prototyping: Provide input on the solution prototype.
- Testing: Recommend process fixes, define test cases/scripts, and validate results.
- Implementation: Validate that the solution improves the process, ensure process controls, and create final process maps and reports demonstrating benefits and goals achieved.
Key Services Provided by the Process Designer:
- Problem Definition & Scoping
- Business Benefits Identification and Quantification (metrics definition)
- Process Observation & Mapping
- Process Data and Root Cause Analysis
- Design Business Processes Using Current and Emerging Technology
- Solution Ideation and Validation
- Stakeholder Analysis
- Change Plan
- Benefits Realization Analysis
- Performance Monitoring and Control Plan
Desired Functional Skills:
- Proven thought leadership and demonstrated experience driving innovation and change.
- Proven experience in outcome-oriented transformation.
- Must be comfortable operating in an agile development environment and making strong judgment calls based on the information and alternatives available, leaning on internal and external subject matter experts when needed.
- Demonstrated experience introducing new and innovative technologies that enable improved business performance across a variety of functions including client facing business processes and back-office business processes.
- Demonstrated strong negotiation and collaboration skills.
- Experience managing a team and driving outstanding performance and employee satisfaction.
- Broad understanding of lean six sigma practices, design thinking, project management, and organizational change management.
The essentials
- Seven (7) or more years of applicable experience in process design
- Four (4) or more years of experience effectively communicating process concepts and design to non-technical stakeholders and developers.
- Experience working with multi-functional teams to achieve efficient processes that users want to adopt.
- Experience with Kaizen
- Lean Six Sigma Green Belt or Black Belt certification
- Proficiency in developing and optimizing complex processes
- Expertise in process mapping, analysis tools, and industry best practices is essential, along with strong communication skills and the ability to challenge the status quo professionally and respectfully.
- Strategic and critical thinking skills, strong problem-solving ability, and the ability to process information rapidly and think quickly on one’s feet.
You should know…
- 2 days on site required. Travel will be financially covered. Must live in CA
