Reports to: Director of Project Management
Primary Purpose: The - Program Manager is responsible for providing the full range of management, and supervision required for the successful performance, and completion of projects.
Essential Functions: Management responsibilities for maintaining quality assurance and quality control to support Clients Environmental Programs.
- Ensure that all SOP and CLIENT’S special instruction are performed and are compliant.
- Correct any deficiencies that have been found.
- Maintain a high standard of accuracy within assigned team, document any deficiencies that have been found.
- Verify telephonic, written, and electronic regulatory reporting is completed to ensure regulatory compliance on behalf of clients.
- Maintain strong relationships with clients and any third parties’ contractors the department works with regularly to ensure quality of services.
- Responsible for providing transparency with senior management regarding any invoice, contractor, and customer services grievances. All resolution/solutions should be communicated and verified and approved by senior management and/or accounting Manager.
- Improve the business processes for each department through analysis and collaboration with senior management.
- Provide leadership to team members, including opportunities for coaching and development of project managers to maximize work output and work quality.
- Assure Project Managers and other support staff are fulfilling expectations for role.
- Communicate with Project Management teams and Director of Program Management to confirm and direct execution of company policies and procedures.
- Oversee and direct daily business operations for optimum efficiency.
- Communicate effectively with team through both written and verbal communication.
- Assist with development and training of Project Managers.
- Return all internal and external calls, emails, and facsimiles in a timely manner to ensure that customers’ concerns are understood, addressed, and resolved in an efficient and complete manner as possible.
- Maintains professional competency in all aspects of the job.
- Perform other job-related duties as assigned by the Director of Program Management.
POSITION QUALIFICATIONS
- The ability to pass a background check is required.
- The Program Manager work a variation of shifts which include Monday through Friday, weekends and holidays as needed.
- Ability to handle a fast-paced environment.
- Capable of remaining calm and confident during stressful situations.
- Ability to adapt to a changing environment.
- They must be able to effectively communicate with others, including clients, coworkers, and outside professionals.
- Able to orchestrate large volumes of data while meeting critical deadlines.
- They must exemplify professionalism in personal appearance and demeanor.
POSITION REQUIREMENTS
To perform this job successfully, an individual must be able to accomplish (at a minimum) the position's skill areas. Listed below are the representative areas of knowledge, experience, and abilities necessary to meet the position's essential requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the Program Manager function.
- A Bachelor’s degree in a related field: Geology, Environmental Science, Chemistry, Waste Management, Health, Safety, Emergency Management, (or similar major) or related field; or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.
- Direct hazardous material response, and emergency spill response experience is required.
- HAZWOPER, IHMM, RCRA, DOT, OSHA training certificates.
- Experience: 7+ years’ experience in a managerial business position
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook and ability to demonstrate knowledge.
- Must be eligible to work in the US.
- Must be a team player and work to accomplish common goals in the department.
- Data entry, excellent written and verbal communication.
- 40 WPM
Skills/Knowledge:
- Must be computer literate, well versed in standard office word and spreadsheet programs, as well as software used by the organization.
- The candidate MUST possess strong time management skills, attention to detail, organizational skills, & ability to manage multiple projects.
Physical Requirements:
Physical: The physical demands following are representative of those that must be met by the employee to perform the essential functions of the job.
- Body Positions: Sitting, standing, walking about and while talking and listening.
- Body Movements: The position requires arm and hand dexterity; must be able to move one's head, neck and back.
- Body Senses: Must have adequate vision, color perception and hearing, with or without correction.
- Strength: Must be able to lift and move equipment and materials that may weigh up to 20 pounds by oneself.
Job Related Working Conditions:
- The position is based in a climate-controlled office or remote, but may be required to travel by air, sea and land to work on project sites in all weather conditions and time of day.
Work Hours:
- This position is expected, at a minimum, a 40-hour work week. Additional hours will be required from time to time, depending on the status of the business. Normal business hours 0700-1700 are normal, but the position may require hours outside of these criteria to assure for proper oversight of activities.
- As a Program Manager it is expected that an emphasis be placed on productive use of time.
Job Related Working Requirements:
- Must have a reliable method of transportation to and from work.
- Must have valid driving license.
Compensation and Benefits
Eligible employees can elect to participate in:
1. Comprehensive medical benefits coverage, dental plans, and vision coverage.
2. Health care and dependent care spending accounts.
3. Short- and long-term disability.
4. Life insurance and accidental death & dismemberment insurance.
5. 401(k) plan with a company match.
6. Career development, training, and education.
7. PTO, and paid holiday time off
HEPACO is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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