The Peninsula Chicago is seeking a Concierge to join our Rooms Division team and be an integral part of our guest-focused service.
- Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Ave, Chicago.
- Grow within a diverse multi-outlet property.
- Exceptional benefits package and 401(k) with company match.
Key Accountabilities:
- Ensure proper operation of all responsibilities of Concierge operations.
- Knowledgeable and fully adheres to both Peninsula and Forbes standards.
- Maintain consistency in performance in accordance with both Peninsula and Forbes standards.
- Communicate with all departments to create a guest centric experience.
- Provide information regarding both City and Peninsula Hotel attractions and points of interest.
- Accountable for guest assistance including, but not limited to, restaurant reservations, ticket procurement, and shipping.
- Ensure efficient operation of the Concierge responsibilities with efficient handover.
General Requirements:
- 2 years of Concierge experience in luxury property preferred
- Strong knowledge on city points of interest
- Knowledge of PMS/Opera system.
- Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
- Excellent command of written and spoken English.
Benefits We Offer:
- 10 vacation days per year
- 9 paid holiday days per year
- 5 Chicago Paid Sick Leave days per year
- 5 Chicago Paid Leave days per year
- Complimentary employee meals
- Discounted parking
- Discounted and complimentary room nights at The Peninsula Hotels
- 50% restaurant discount
- 50% discount on spa services
- 25% discount on spa retail
- 80% company-paid medical, dental, and vision coverage
- Complimentary life insurance
- Complimentary long-term disability
- Retirement plan with 5% company match.
We are delighted to receive your resume for further consideration. Due to a high number of applications, we will only contact you if your qualifications match our needs. To be considered for the position, you must have work authorization in the United States.
