Role: Client Care Specialist
BVLGARI North America seeks a Client Care Specialist for our New York 5th Avenue Flagship Boutique. This pivotal role enhances customer satisfaction and loyalty by delivering an exceptional service experience to our After-Sales Clients. You will professionally manage the entire service process and collaborate closely with internal teams. This role reports to the Operations Manager.
Key Responsibilities:
Client Interaction (70%)
- To ensure effective service delivery, engage with clients using various communication tools, including phone, email, and video.
- Educate clients on product care and troubleshooting, recommending tailored services.
- Manage the entire repair process, ensuring seamless logistics and consistent client updates.
- Collaborate with client advisors to update service practices and create new sales opportunities while providing feedback to the merchandising team.
Administrative Responsibilities
- Coordinate repair management with our National Service Center and local service providers.
- Update and maintain SAP with information on Spare Parts inventory and Repair Orders.
- Manage estimates confirmations and update workflow to optimize logistics and client communication.
Ideal Candidate:
- Demonstrates a client-centric approach and empathy in all interactions.
- Possesses excellent communication skills in English, both written and verbal.
- Capable of managing pressure and resolving challenging client scenarios positively.
- Experienced in luxury settings and familiar with SAP and Salesforce preferred.
What We Offer:
A competitive total compensation package including comprehensive benefits, 401(k) eligibility, and paid time off.
Additional Information for Internal LVMH Candidates:
We encourage LVMH group members interested in advancing their careers to discuss their aspirations with their direct manager or HR Business Partner. Join us at BVLGARI for an opportunity to grow within a company committed to diversity and excellence.
Equal Opportunity Employer Statement:
BVLGARI is an equal-opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected class.
555 Madison Avenue,9th Floor, New York, NY 10022
