Responsibilities:
· The Lead Investigator will lead and organize routine to complex investigations across several product lines including but not limited to credit card and consumer retail loan products
· Lead will serve as a go-to for escalated cases, rep coaching, and training
· Research and analyze high risk transactions to identify control issues or weaknesses
· Prepare reports for management, covering investigative details, results, losses, and preventative actions
· Provide consultation and guidance to management on investigative related issues
· Effective communication with both federal and local law enforcement agencies and regulators as needed
· Identify fraud patterns to report back to analysts and management
· Maintain a role in the preparation of suspicious activity reports
· Performing backup duties for key department functions
· Provide investigative support to the onshore and offshore investigation team
· Responsible for the investigation, and analysis of fraud related regulatory complaints.
- Through use of vendor provided software or internal reporting tools, to validate or disprove fraud, when possible
Qualifications:
· 3+ years in payment card fraud investigation, financial crimes or other related fields
· Outstanding written and verbal communication skills
- Advanced investigation and analytic decision-making skills
- Strong time management skills and ability to complete multiple projects simultaneously
- Supports cross training activities and the ability to work in a team environment
