Please send resume should you be interested in the following Helpdesk Analyst position located in St Louis. This is a full-time, direct-hire position with a salary between 50-55K plus OT and awesome benefits. If you’re not interested, please pass along to your colleagues as we do pay referral fees.
Title: Helpdesk Analyst
Location: St Louis
Salary: 50-55K plus OT
Work Environment: hybrid 3 days on site / 2 days remote
Job Description:
The Helpdesk Analyst is a key team member in answering helpdesk calls with support on hardware and software issues and the go-to person for employees with their day-to-day IT operations.
Daily Responsibilities
- Provide Level 1 technical support.
- Provide friendly, courteous, and quality systems support to all users.
- Assist with advanced troubleshooting for special projects as assigned by Helpdesk Supervisor.
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications).
- Assist users with various firm application support systems; Microsoft products including Office 365, iManage, Aderant and Power PDF and others.
- Assist with inventory control and tracking of IT assets throughout the firm.
- Perform employee office moves relating to IT.
- Image new computers and configure them for deployment to members.
- Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events.
- Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots.
- Travel to remote offices as needed.
- Participate in on-call scheduled and provide 24 hour on-call emergency assistance when needed.
What will make you succeed in this position
- Strong customer service and communication skills
- Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access).
- Knowledge of Android and iPhone device setup and troubleshooting.
- Intermediate knowledge of Windows 10 and Operating Systems.
- Knowledge of VPN and VMWare Horizon connectivity principles.
- Working knowledge of Active Directory and user account changes.
- Working Knowledge of Microsoft Teams including Teams voice and video conferencing.
- Technical aptitude with strong PC literacy skills.
- Strong problem-solving skills and decision-making ability.
- Ability to learn and apply technical information in a fast-paced, demanding work environment.
- Flexibility to accommodate helpdesk’s hours of operation, including participating in after hours on-call schedule.
Education:
- Minimum of Associates Degree in computer technology or business-related degree or equivalent experience.
- Preferred: A+ Certification
- Preferred: Certification as Microsoft Office Specialist
