Customer Engagement Executive
$40,000 - $50,000 plus commissions (experience dependent)
Full time, Permanent
Office based role, Arlington Heights, Chicago
What you’ll love about this role
You will be joining a fast-paced, multi award-winning, market leading Educational Technology Company based in Arlington Heights.
As a Company Avantis has focused on education, which has enabled us to drive new technology concepts exclusively for the classroom. Our ethos of challenging the status quo and constantly improving classroom technology has enabled us to create some of the most recognizable and innovative brands in the US education technology market.
To find out more about our products, please visit www.classVR.com
What will you be doing
As a Customer Engagement Executive at Avantis, you will play a pivotal role in enhancing the customer experience by providing exceptional support and engagement. Your primary responsibility is to ensure that our customers, primarily educational institutions and teachers, receive optimal value from our software products. You will act as a bridge between us and our customers, addressing their needs, resolving issues and promoting customer satisfaction and loyalty. Your role will involve close collaboration with various departments, including sales, training and marketing, to ensure a seamless and enriching customer journey.
Key responsibilities will include
- Provide prompt and effective support to customers primarily by phone but also by email.
- Address customer enquiries, resolve issues, and provide solutions in a timely manner.
- Maintain regular follow-ups with customers to ensure satisfaction and retention.
- Guide customers through the refresher training, ensuring they understand and can effectively use our products.
- Act as a customer advocate, communicating their needs and concerns to relevant teams.
- Develop and implement strategies to engage customers and promote product usage.
- Create and distribute engaging content, such as newsletters, tutorials and case studies.
- Organize and participate in customer-focused events, such as webinars, workshops and conferences.
- Maintain accurate records of customer interactions and activities in the CRM system.
- Work closely with the Sales Team to identify upsell and cross-sell opportunities.
- Collaborate with the Product Development Team to relay customer feedback and contribute to product enhancements.
- Coordinate with the marketing team to align engagement strategies with overall marketing goals.
Knowledge and skills for the role:
- 2+ years of experience in customer support, customer success, or a related role, preferably in the software or education industry.
- Proficiency in using CRM software and customer support tools.
- Familiarity with educational technology and software products is a plus.
- Excellent verbal and written communication skills.
- Empathy and patience when dealing with customers.
- Strong problem-solving and critical-thinking skills.
- Ability to build and maintain positive relationships with customers and team members.
- Ability to manage multiple tasks and prioritize effectively.
- Strong attention to detail and organizational skills.
- Customer-focused mindset with a passion for delivering exceptional service.
- Self-motivated and proactive approach to work.
- Flexibility and adaptability in a fast-paced environment
If this role sounds like you, we can’t wait to hear from you.