Ultimate Staffing is seeking an RMA Account Specialist to join a client in Santa Clara. This is a temp-to-hire position. Hours are Monday - Friday 9:00 am - 6:30 pm. The position is 100% onsite.
Job Duties:
- Manage RMA requests from customers, ensuring timely and accurate processing and the collection of necessary information.
- Serve as the main point of contact for customers and internal teams regarding RMA status and issues.
- Coordinate the return of components for manufacturer failure analysis.
- Maintain comprehensive records of RMA transactions and lab activities.
- Oversee FA components replenishment to ensure necessary components are available for failure analysis processes.
- Manage volume forecasts to anticipate return volumes and plan resources accordingly.
- Address customer concerns promptly and professionally to resolve issues effectively.
- Coordinate logistics and develop schedules to ensure efficient and timely processing and shipment of returns.
- Collaborate with technicians and engineers to plan, prioritize, and allocate resources effectively.
- Monitor operational progress to meet customer lead times, addressing any delays or conflicts.
- Troubleshoot and resolve both operational and system issues to maintain workflow efficiency and timely delivery.
- Generate and analyze reports on RMA activities to identify trends, lead-times, and issues for improvement.
- Participate in continuous improvement initiatives to enhance overall customer satisfaction and operational efficiency.
- Stay up to date with company products, services, and policies.
Requirements:
- SAP or order ERP system.
- Proficiency in Microsoft Office Suite, intermediate to high EXCEL experience
- Experience in CSR, order management, account/business support, reverse logistics or a similar role is a plus.
- Excellent communication skills.
- Organized and detail oriented.
Desired Skills and Experience
* SAP or order ERP system.
* Proficiency in Microsoft Office Suite, intermediate to high EXCEL experience
* Experience in CSR, order management, account/business support, reverse logistics or a similar role is a plus.
* Excellent organizational and multitasking abilities.
* Detail-oriented with a focus on accuracy and efficiency.
* Strong communication and interpersonal skills.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
