About IXOPAY, a TokenEx Company
Our mission at IXOPAY, a TokenEx Company is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY, a TokenEx Company is a complete payments optimization platform that delivers best-in-class tokenization and transaction routing. Unlike point solutions, IXOPAY, a TokenEx Company delivers omnichannel tokenization, card lifecycle management, and smart routing via any payments service provider — giving merchants unprecedented control over their revenue and the competitive edge to thrive in global commerce.
We believe our people are our most valuable asset and that our culture is defined by our core values that align the organization with our mission and strategy.
Position Overview
As an IT Support Specialist, you will provide technical assistance and support for IXOPAY’s IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. You will work in a help desk setting supporting internal customers.
Position Responsibilities
- Install, configure, and support workstation software, hardware, printers, and phones
- Implement applications and software upgrades and troubleshoot any performance issues
- Train employees in using software and hardware, and provide technical support when needed
- Resolving logged errors in a timely manner.
- Maintaining databases and ensuring system security.
- Documenting processes and performing diagnostic tests.
Position Qualifications
- A bachelor's degree in computer science, information technology, or similar, preferred.
- 3-5 years of experience in IT
- In-depth knowledge of computer hardware, software, and networks.
- Ability to maintain confidentiality of company information
- Exceptional ability to provide technical support and resolve queries.
- Experience supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace
- Excellent interpersonal skills
Location: This position will be a hybrid role in the Lehi area.