JOB DESCRIPTION
Salary: $90,000 - $110,000
Workplace Experience Manager
The ideal candidate will join SPS in creating an exceptional workplace experience and become part of a cutting-edge environment providing world-class service, linking in with the future workplace. This colleague will be responsible for developing and managing the workplace experience strategy for our client’s site that is a compelling destination and home to the next generation’s workplace. This position is responsible for leading and guiding workplace experience at the site while creating a bridge to the outside community, planning a variety of events and more.
JOB SUMMARY
The Workplace Experience Manager is a warm and welcoming, innovative, agile, tech-savvy individual, and a detail oriented, skilled planner and project manager. They are responsible for creating, organizing, planning and monitoring our client’s work environment by providing world-class service and community events to their teams.
The manager is responsible for supporting a workplace experience strategy at the site, for a customer who has presence across the US. The Workplace Experience Manager will be executing plans aligned to the overall strategy ranging from visitor and arrival experiences, firm events and celebrations, supporting team lead administrative functions in various workstreams and more. They will lead, develop and deliver an exceptional curated experience for clients, colleagues and guests. The Workplace Experience Manager is responsible for leading all aspects of front-of-house service programming and training on this account. Working closely with each site manager ensuring flawless execution of service.
Partnering closely with the customer, the Workplace Experience Manager will also create the best possible environment for innovative collaboration by:
• making spaces (e.g. working, collaboration, visiting office experiences, meeting, event) inspiring and engaging
• configuring space for different types of teamwork
• supporting client-side key functions
• providing inspirational talks and content – not business as usual
• reconfiguring space and adding inspirational elements to energize teams and shift perspectives in workshops and events
KEY RESPONSIBILITIES
• Partners with customers to tailor experience initiatives to customer purpose, strategy and mission critical activities
• Brings the latest trends, inspiration and thinking within workplace design, experiences and engagement to our customer’s site
• Architects memorable experiences for our customer’s site, delivered through talented service employees and subject matter experts
• Delivers workplace programming to network of offices working with the site managers for each location, creating a unified and consistent service standard
• Shares knowledge from the SPS network of creating workplace experiences across many different industries
• Partners closely with food services/catering lead and other client partners for event planning and production to ensure a one team approach and seamless service for visiting partners and clients
• Leads site tours for guests of our customer and SPS
• Embeds into the site environment working alongside our service teams for the employees of the company
• Recognizes celebrates that people have different needs based on their role, demographics and culture
• Observes the workplace environment and culture to identify the experiential needs across all SPS operational touchpoints
• Accelerates improvement in workplace energy and engagement by serving as a process catalyst
• Advises on how to develop an environment for increased creativity and productivity
• Connects operational needs with service deliveries to implement the workplace strategy and design aiming to benefit all employees
• Measures the success of events and curated experiences through quantitative and qualitative methods
• Presents workplace experience monthly reports including curated events, return on investment (ROI) and benefits
• Manages any Workplace Experience Coordinator positions at the site (including recruiting, orienting, supervising, training, evaluating and recognizing) through a matrix reporting line
REQUIREMENTS
• Bachelor’s degree in business, hospitality, marketing or similar
• 5+ years of work experience in a similar role (e.g. facilities management, event management, concierge, hospitality, front desk)
• Previous management experience overseeing 5-10 employees
• Demonstrated leadership and vision in managing and influencing people
• Experience in planning, budgeting and marketing
• Strong computer proficiency skills (Word, Excel, PowerPoint)
• Demonstrates excellent interpersonal skills
• Can effectively communicate and relate to all levels within and outside the organization
• Creates and builds positive and productive relationships
SUCCESS CRITERIA
• Comply with safety rules, policies and procedures
• Clear linkage between SPS vision and client needs
• Heavy emphasis on customer service and partnering with executive, facilities management and multiple vendor representatives
• Maintain clean work area
• Communicate with the team, manager, co-workers and clients professionally
• Perform work assignments in a team with other employees as needed
• Fill in during staff shortage
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment
• Instill trust
• Demonstrate outstanding organizational skills and attention to detail
KEY AREAS OF COLLABORATION & INFLUENCE
• Realize the importance of a team working environment
• Communicate and work effectively across all service line teams of the site (SPS, other service providers and customer functions)
• Collaborate with colleagues across the company so that information is disseminated effectively
• Participate in project groups and meetings as required
• Promote the vision and values of SPS
• Transfer best practice
• Use the site to promote and further develop SPS
PHYSICAL DEMANDS
• Sitting at a computer for 50% of the time
• Walking/inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ABOUT SPS
SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities.
In North America, our services include office services such as reception/lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
We encourage candidates to review all our job listings and learn more about SPS at our company website www.spsglobal.com.
