One of our clients is looking for an Operations Manager to drive the cabinet manufacturing operations of one of their largest production facilities. The ideal candidate will have a strong background in cabinet manufacturing and a proven track record of successful leadership. The Operations Manager will be responsible for managing all facets of the Operations team in a manner which creates and promotes a positive culture, and results in a high level of customer satisfaction while assuring company profitability. This position will also manage the following functions – safety, customer service, assembly, warehousing, delivery, installation, warranty/service, purchasing, quality, fleet management, and inventory control. This role is responsible for employee morale, hiring, termination, coaching and personnel development.
Responsibilities
- Create a positive, disciplined culture that promotes outstanding customer service through excellent execution
- Oversee all facets of Operations Management including customer service, scheduling, warehouse activities, inventory control, purchasing, product assembly, delivery, installation, and quality control
- Responsible for personnel development of three direct reports and their respective teams
- Responsible for managing the branch within operating budgets
- Work closely with the sales and design team to address issues and concerns
- Implement and oversee processes and controls to assure a very high level of execution
- Maintain safe work environment that exceed OSHA standards
- Thrive in a fast-paced work environment
Job Competencies
- Impeccable attention, sense of urgency, and follow-up ability
- Exceptional interpersonal and communication skills
- Strong Customer Service Mentality
- Excellent leadership and decision-making skills
- Experience working with an ERP system in a manufacturing and service environment
- Strategic thinker with the ability to multi-task while delivering objectives and striving for excellence
- Results oriented and deadline driven
- Independent thinker who works effectively in a fast-paced service organization
Requirements
- 10+ years of experience encompassing experience as an Operations Manager and potentially Field Service Management within cabinet manufacturing
- Bachelors Degree
- Extensive knowledge of the residential construction industry, it’s major players in the Atlanta metro, and the trends there-in
- Extensive knowledge of the cabinet manufacturing processes within specific subsectors of the industry
- Proven experience working with various business systems including ERP systems
- Deep knowledge of Inventory Control and Production Planning systems
- Demonstrated success in applying lean manufacturing and CI opportunities throughout a manufacturing career
- Detail oriented and competitive
- Proven ability to develop positive relationships with employees at all levels of the organization as well as with customers
- Proven experience with conflict resolution
