Insight Global is looking for a Top Secret System Admin to support in a Help Desk Environment in Colorado Springs. This requires strong System Administration skills. This individual will act as the first line of defense for user-level interactions and issues. This position primarily supports users in person, secure phone, email, or instant message (IM). This position will be customer-facing, so refined customer service and IT skills are necessary for this position. You must be comfortable with diagnosing and troubleshooting issues with remote users daily. Domain account creation (along with restricted security group add abilities). User password resets. User VDI troubleshooting. Application installations and troubleshooting for users. User thin client troubleshooting. Work with the active directory team and compliance/patching admins to work through updating processes and procedures. Monitoring dedicated helpdesk phone lines and/or chat capability for servicing various program team requests for assistance. Route user requests to the appropriate team for service. Windows 10/11 administrative experience in an enterprise environment. RedHat 7/8/9 administrative experience in an enterprise environment. Microsoft Active Directory for tasks such as creating/modifying users.
