We’re Dober – It’s Nice to Meet You!
We’re passionate people with soulful dedication to making our world a better, cleaner place through exceptional chemistry and brilliant technology. For over 65 years, Dober has delivered innovative chemistry and software solutions to solve our customers’ most challenging problems.
Our entrepreneurial spirit, and belief that none of us is as smart as all of us, helps us challenge the status quo of current industry norms.
We believe water can be treated naturally, equipment can be cleaned safely, and operations can be run more efficiently. Our founder’s vision that “Development is the heartbeat of this company” lives on today.
The Opportunity:
The IT Support Technician will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. They are responsible for responding to, documenting, and resolving service tickets in a timely manner.
The IT Support Technician must be able to provide exceptional customer service and perform user administrative responsibilities efficiently. Ultimately, a good IT support analyst should be able to display excellent problem-solving skills and a solid knowledge of IT solutions.
This person will also be responsible for installing, configuring, and maintaining various company computer systems and applications. They must promote a sound and secure information technology environment that supports Dober’s business and requirements.
The main responsibilities will include:
- Provide first response for inbound support calls, create tickets, prioritize issues and follow through to completion
- Troubleshoot hardware and software issues both in person and via remote access tools related to installation, configuration, and function/technical support
- Assist with troubleshooting label printers and software
- Manage user on/off-boarding by building/imaging systems with the required software and permissions in accordance with company policies
- Set up and manage phones, both office and mobile
- Provide support for conference room’s AV setup and support / address any issues.
- Manage building security access control and camera systems
- Assist IT Team with asset tracking/inventory, network/server monitoring, patching and backups
- Develop and document technical procedures and fixes
- Identify recurring technical issues and work with IT vendor support teams to identify and solve the root cause
- Complete infrastructure project related tasks as assigned
- Assist IT Team with managing O365, SharePoint, Intune and other IT systems as needed
Required Qualifications / Experience:
- B.S. in information systems related degree and/or equivalent experience
- Minimum 2 years providing IT Support. IT related certifications are a plus.
- Exceptional customer service skills and comfortable assisting people in-person and remotely
- Experience with user setups and migrations to new equipment/troubleshooting
- Understand network principles (i.e. TCP/IP, DHCP, DNS)
- Experience supporting common Windows Operating systems (i.e. Windows 10)
- Experience with advanced printer/peripheral/mobile device troubleshooting
- Basic working knowledge of backup/retrieval technologies
- Proficiency in Windows desktop and mobile applications
- Must be able to work independently or as part of a widespread team
- Excellent interpersonal and communication skills (written & verbal)
- Excellent problem-solving and analytical skills
- Some periodic after-hours and weekend support may be required
Preferred Qualifications /Experience:
- IT related certificates is a plus
- Experience with multitasking
- Experience with active directory or Azure AD
- Office 365 and Microsoft Intune experience preferred
Compensation: The starting base salary for this role is $55,000 annually. Compensation opportunity increases based upon applicable years of experience.
More About Dober:
Our Purpose: Fostering Ideas that Create Sustainable Solutions to Help Businesses Thrive
Our Values:
You won’t find our core values stuffed in a drawer. We believe in our core values so much that they’re painted all over our walls. To ensure compatibility, we do a deep dive on one’s core values when we’re hiring or developing a new partnership. The right candidate will demonstrate and share our core values through and through. Our values:
- Amaze Our Customers
- Courage to Create
- Promote Team Success
- Do the Right Thing
- Mutual Trust & Respect
- Positive Mental Attitude
- Open Minded to Change
