Onsite from day 1 at Columbia, SC
- Must hold a valid South Carolina driver’s license.
- Applicant will be required to possess a SC Driver’s license. After employment they will be required to pass a AAA driving course.
**Scope of the Project:**
Provide IT technical support for Parole Board hearings, including managing endpoint devices at both central and remote locations.
**Special Requirements:**
- A valid South Carolina driver's license is required.
- Upon employment, successful completion of a AAA driving course is mandatory.
- A thorough cybervetting process will be conducted as part of the background check.
**Daily Duties and Responsibilities:**
- Serve as the Technical Lead for Parole Board Support, working under limited supervision. Responsibilities include:
- Daily administration, planning, installation, configuration, maintenance, deployment, documentation creation, testing, and training.
- Update tickets in the system for all IT-related issues and ensure audit logging is current.
- Monitor and listen to hearings within the boardroom, providing immediate assistance to participants.
- Handle sensitive information, including discussions on violent and explicit crimes and victim experiences.
- Assist virtual public participants during hearings.
- Maintain professional behavior and business attire in the courtroom.
- Collaborate with vendor support and IT leadership to ensure all systems are operational, including reporting, documenting, and resolving outstanding issues.
- Conduct weekly testing to ensure all equipment, users, and systems are functional at central and remote locations.
- Prepare and manage devices for Windows, iOS, Poly, Cisco, and video conferencing.
- Support, update, and manage hardware, software, and management systems including WebEx, Teams, Poly, Windows apps, iOS apps, recording software, GoodReader, WinSCP.
- Perform other duties as assigned.
**Required Skills:**
- High personal, ethical, and moral standards.
- Solid understanding of desktop support concepts, particularly in troubleshooting network endpoints.
- Strong interpersonal skills with a proactive, self-motivated approach.
- Ability to prioritize workload and manage time effectively.
- Exceptional listening skills and excellent customer service abilities.
- Experience in software administration, including licensing, troubleshooting, installation, and configuration management.
- Competence in troubleshooting desktop, audio, video equipment, and iOS devices.
- Proficiency in providing technical support remotely and onsite, potentially across different locations.
- Experience managing iOS devices through AirWatch and Apple Business Manager.
- Knowledge of Active Directory, SCCM, desktop support, and MS Teams.
**Preferred Skills:**
- Experience in administering GPO (Windows Group Policy Object) and Windows security.
- Proficiency in WebEx and MS Teams administration, including licensing, troubleshooting, device management, and reporting.
- Background in supporting Cisco, Poly, and video conferencing systems.
**Required Education:**
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Technology Management, or equivalent work experience.
**Preferred Certifications:**
- A+
- Network+
- Security+
- Dell Desktop Certification
- WebEx Certification
