POSITION DISCRIPTION AND QUALIIFICATIONS:
Manage all user requests to include analyzing user requirements, procedures, and problems to improve existing computer systems. Administer the day-to-day operations for all computer systems to include configuring user devices: computers, phones, tablets, and other electronic devices. Place orders for hardware/software requests and analyze user requirements, procedures and problems to automate processing or improve existing computer systems. Assist in maintaining servers/network systems.
- Provide user support for all hardware/software requests.
- Perform end user troubleshooting on Windows-based operating systems for Windows 10/11.
- Review, analyze and evaluate the company's computer systems and user needs: document requirements and formulate systems that parallel the company's overall business strategies and report requirements to management.
- Administer Windows-based server applications to include Active Directory and Group Policy management.
- Configure and troubleshoot hardware devices, drivers, desktop computers and other end user equipment.
- Ensure the proper functioning of the company's information systems by performing upgrades as required to computer equipment to meet organizational needs.
- Install, configure and maintain the company's operating systems and detect, diagnose, resolve and report any related problems to management.
- Utilize industry standards to perform system backups and recovery for desktop/laptop computers, servers and other attached devices.
- Manage and troubleshoot access to resources including files, folders, and cloud applications to include M365 and Oracle.
- Install new software releases and system upgrades; evaluate and install patches and resolve software-related problems; analyze and resolve systems problems associated with client hardware and applications software.
- Configure applications and packages using deployment tools such as SCCM or PDQ.
- Run diagnostic tests to ensure the company's information systems are operating efficiently.
- Conduct system design and maintenance.
- Maintain company's secure computer systems by managing the access of portable storage devices.
- Monitor software licenses and ensure that they are renewed in a timely manner; review and analyze company's license needs on a routine basis to ensure that the company's licenses align with its business strategies.
- Maintain and monitor ticket queue utilizing industry standard application (JitBit).
- Assist in maintenance of VMware server (ESXi platform) and physical servers, active directory, DNS, DHCP to include mandatory upgrades.
- Troubleshoot server hardware including hard disks, memory, CPU, fan, motherboard, power supply.
- Train new users on use of software and company policies as they pertain to DENSO-TEN.
- Track, monitor and document troubleshooting efforts to ensure timely resolution.
- Install and/or push desktop software, updates, patches.
- Maintain and troubleshoot phone systems to include Cisco WebEx and VoIP handsets.
- Other duties may be assigned.
EDUCATION:
- Bachelor's degree in Computer Science, Information Systems, or a related field is preferred. We may also consider qualified individuals with three or more years of professional experience in the field.
EXPERIENCE:
- 3 years or more professional experience performing the following duties is preferred
- Providing technical assistance to users via phone, email, or in-person
- Troubleshooting hardware and software issues
- Installing, configuring, and maintaining computer systems and peripherals
- Documenting and resolving technical issues
- Understanding operating systems, and networking fundamentals.
- Enhancing existing systems to improve efficiency and performance
- Participating in project planning and execution / Conduct system testing and quality assurance
- Creating and maintaining system documentation
- Participating in system implementation and user training
- Understanding of network infrastructure and systems architecture
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
LICENSES/CERTIFICATIONS- PREFERRED:
- Microsoft Certified Systems Engineer (MCSE), Comp TIA A+ Certification
SKILLS & ABILITIES:
- Advanced knowledge of Information Technology (IT) as it relates to desktop engineering.
- Problem-solving abilities to identify system issues and develop solutions.
- Strong analytical thinking to break down complex problems into manageable components.
- Data analysis skills to extract insights from information.
- Hardware Troubleshooting: Diagnosing and resolving issues with desktops, laptops, printers, and other peripherals.
- Software Installation and Configuration: installing, configuring, and troubleshooting operating systems: Windows applications, Microsoft Office suite, and drivers.
- Network Troubleshooting: Understanding network fundamentals and resolving connectivity issues.
- Active Directory: Knowledge of user and group management, policies, and troubleshooting.
- Remote Support Tools: Experience with tools like TeamViewer, Remote Desktop, or other remote support software.
- IT Asset Management: Tracking hardware and software inventory.
- Proficiency in Microsoft Office tools. i.e. Word, Excel, PowerPoint, E-Mail, Project, Visio and internet.
SKILLS & ABILITIES- OTHER
HARDWARE SKILLS:
- Component Identification: Ability to recognize and understand the function of various computer components (CPU, RAM, HDD/SSD, motherboard, power supply, etc.).
- Hardware Troubleshooting: Diagnosing and replacing faulty hardware components.
- Peripheral Setup: Configuring printers, scanners, monitors, and other peripherals.
- Cable Management: Organizing and managing cables for optimal performance and safety.
SOFTWARE SKILLS:
- Operating Systems: Proficiency in Windows (various versions).
- Software Installation: Installing and configuring applications (Office Suite, antivirus, etc.).
- Software Troubleshooting: Identifying and resolving software conflicts or errors.
- Patch Management: Applying software updates and patches.
- Driver Installation: Installing and updating device drivers.
- Networking: Understanding basic network concepts (IP addresses, DNS, TCP/IP) to Troubleshoot issues.
- IT Asset Management: Tracking hardware and software inventories.
- Security Awareness: Understanding basic security practices (antivirus, malware prevention, data protection).
LANGUAGE SKILLS:
- Japanese language is preferred but not required
