Retail Online, Risk and Fraud Prevention Specialist
POSITION OVERVIEW Are you a sharp, detail-oriented individual with a passion for safeguarding online transactions? We are in search of an Risk and Fraud Prevention Specialist for online transactions in retail for wellness consumer products to become an essential part of our team.
COMP: 70-90K plus bonus
KEY RESPONSIBILITIES
- Vigilantly monitor and scrutinize transactions across online platforms with a specialized focus on the wellnes consumer goods sector’s unique risks.
- Conduct thorough investigations into suspicious activities, chargebacks, and unusual transaction patterns, utilizing your expertise to assess and mitigate fraud risks.
- Make critical decisions on order processing, determining whether to approve or decline transactions based on comprehensive risk evaluations and established protocols.
- Collaborate closely with customer service, sales, and operations teams to verify client data and resolve any discrepancies, ensuring seamless and secure transactions.
- Design and implement proactive fraud prevention strategies tailored specifically to the needs of the supplement industry.
- Generate and analyze detailed reports on fraud trends, providing actionable insights to continually improve fraud detection and prevention measures.
CORE COMPETENCIES
- Demonstrated experience in fraud prevention in online retail consumer goods.
- Exceptional analytical abilities, with a talent for spotting patterns and trends within complex data sets.
- Confidence in presenting fraud trends and insights to leadership, driving informed decision-making.
- Proficiency with critical transaction management systems.
- A strong sense of integrity and the ability to handle sensitive information with the utmost confidentiality.
- In-depth knowledge of industry best practices and regulatory standards related to e-commerce fraud prevention.
QUALIFICATIONS
- Bachelor’s degree in Business or a related field.
- Three plus years of experience working with inventory or 3PL and or ecommerce consumer goods.
- Solid familiarity with chargeback processes and payment gateways.
