Electromechanical Service Technician

Pasona N A, Inc. • methuen, ma, us • 3m ago

Title: Electromechanical Service Technician

Location: Methuen MA

salary: $80-95k(DOE) + Bonus

Skills: 5-10 years of machine maintenance experience is required. Bachelor's degree in Electronic engineering or Mechanical engineering preferred.

Other: Willing to travel (up to 50%) domestically and occasionally internationally, which may at times include weekends and holidays.

ROLE

Electromechanical Service Technician for the service, maintenance, and repair of Electron Beam Processing Systems.

RESPONSIBILITIES

· Field work supervising annual preventative maintenance services for our installed base.

· Schedule and communicate recommended preventive maintenance services with existing and new customers.

· Assist at sites in the Americas with customers’ annual preventative maintenance services, troubleshoot issues, and supervising the installation of replacement parts.

· Review and recommend spare parts for customer PM services or their stores.

· Be available to answer customer questions by phone and email, which may require research of their prior work records and installation records.

· Coordinate the scheduling of services between our headquarters in Japan, our office in the USA, our USA-based subcontractors, and our customers in the Americas.

· Maintain customer service history and planning for future preventative maintenance work.

· Maintain and organize local inventory and restock as needed.

· Packaging, shipping, and receiving of parts from Japan, our inventory, and inspecting returned parts for maintenance.

EXPECTATIONS

· Must be a person of integrity with a strong willingness to respect and help our customers.

· Willing to travel (up to 50%) domestically and occasionally internationally, which may at times include weekends and holidays.

· Familiarity with Operating & Maintenance Manuals and able to read schematics and other technical drawings.

· Must learn the operation of Electron Beam Processing Systems. Training will be provided at our parent company headquarters in Japan and at customer sites.

· Must be a well-organized individual with the ability to write comprehensive after-action reports.

· A sense of urgency with respect to organizing people and solutions to solve a customers’ issue.

QUALIFICATIONS

· Technical training in electronics and instrumentation. Comfortable around industrial machinery.

· Experience with the operation and servicing of electromechanical equipment and systems.

· Experience with vacuum systems.

· Mechanically adept person with a willingness to “roll up their sleeves” as necessary.

· Experience training operations personnel

· Experience with or willing to learn operation of forklifts and pallet lifts.

· Adept in the use of MS Office applications (Outlook, Word, Excel).

BENEFITS

· Medical, Dental, & Vision Insurance w/80% employer contribution