Desktop Support & Admin with Active Directory (AD)
Santa Clara, CA (Onsite day1) - Locals Only
Full Time
Responsibilities:
Providing exceptional IT Services to employees
Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
Responding to support requests on a daily basis
Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
Provides assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed.
Build and deploy new desktops and laptops
May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management
Assists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff
