Do you have a passion for sales as well as for making dreams come true? Are you results-driven, with an eye toward growing yourself as much as growing an organization? Do you have a strong work ethic and an acute attention to detail?
Our locations in Three Oaks and Valparaiso feature beautiful, unique, and award-winning private events spaces idea for private events, including weddings, and corporate gatherings.
The Event Sales Manager will be driven to align prospective clients with their ideal solution, cold-calling and responding to inquiries, and closing the deal to ensure execution of contract. This is a mix of outside and inside sales.
The ideal job candidate:
- Has a sales mindset and will be excited to go after new business.
- Will be open to a mix of working in the office and the field.
- Has a positive “can-do” attitude, is friendly yet assertive, and able to prioritize and juggle multiple tasks.
- Wants to be in the hospitality and events business and can and will dedicate the time needed to meet client needs.
- Must be able to translate the customer requests and articulate the needs to the various support teams in order to achieve a successful and happy end result for our clients and events.
All team members must uphold and embody Journeyman’s Core Values.
CORE VALUES:
GRIT
- No challenge is too great.
- Goals worth pursuing are never easy and perseverance and determination are essential to success.
- There is no substitute for time and effort and good things will come from those efforts.
ALWAYS A JOURNEYMAN
- The pursuit of excellence is lifelong and mastery is an illusion.
- Joy is in the daily work and the pursuit of excellence, not a final destination.
- A focus on continual improvement and doing our best.
1st CUSTOMER
- Treat every customer with the mindset that they are the business’ first-ever customer.
- Treat customers with authenticity, kindness, warmth, care, and friendliness. Be engaging, helpful, and willing to offer a magical experience.
- Be available and provide timely responses in all capacities.
- Extend this mindset to our vendors, suppliers, partners, and especially our fellow employees, never taking any of them for granted.
AMBASSADOR
- Take pride and ownership in your work.
- Engage and actively participate in your work and company activities.
- Be a positive force in the workplace, creating a culture of positivity.
- Extend common courtesy to yourself, employees, and guests.
- Evangelize and promote the company and brand.
Here’s a peek at what you will receive as a Journeyman team member:
- Outstanding Growth Opportunity!
- Paid Time Off
- 401(k) with Employer Match
- Medical, Dental, Vision, Life, and Supplemental Insurance Options
- Free Monthly Bottle of Spirit (21+)
- Loyalty Incentives (ask about our 5-Year Bottle Reward!)
- 25% Employee Discount
- Monthly Welcome Tour with Owner/Founder, Bill Welter
- Annual Employee Putting Competition
- 3 Annual Employee Parties
Basic Function: The primary role of the Events Sales Manager is to book private, social events in the Three Oaks and Valparaiso Journeyman event spaces, handing off a comprehensive contract for proper planning and execution. The role interacts with various departments, at all levels, daily.
PRINCIPAL DUTIES:
- Target new and repeat clients by means of cold calls (phone, email, and in-person) and respond to incoming event inquiries within 24 hours to meet or exceed all sales objectives, ensuring execution of established Scorecard metrics.
- Work with clients to provide them with information on why Journeyman is the right choice for their private event, meeting and effectively communicating to understand their specific expectations, budget, and food & beverage related needs.
- Schedule within established guidelines and be available for site tours with prospective clients.
- Work cross-functionally with Hospitality Operations and the Public Events Manager to ensure proper coordination of available events spaces.
- Collaborate with Events Sales Managers from other Journeyman properties to ensure prospective clients have the opportunity to align with the best available option and overall solution.
- Have a clear understanding of all amenities provided with each space and be able to explain the differences between packages.
- Ensure timely collection of all applicable deposits.
- Understand each booked client and convey all pertinent information once contracted, working closely with the Events Operations Manager to ensure proper handoff and introduction to the client.
- Be present, as necessary, on event day to provide support to the couple and staff.
- Post-event follow-up with client for event wrap-up, feedback, and damage deposit status.
- Respond in a thorough and timely fashion to consistent flow of emails and phone calls from booked clients, coworkers, management, and ownership.
- Post-event communication with Tripleseat, to be shared with all involved departments.
- Prospect for new business by attending wedding industry related functions (trade shows, popups, etc.).
Requirements
QUALIFICATIONS:
- Private events sales experience or extensive experience in a related field such as travel planning.
- Positive attitude, team player, and willingness to do whatever it takes to get the job done.
- Excellent customer service and organizational skills with superior attention to detail.
- A true desire to understand and anticipate the needs of others in a fast-paced environment.
- Comprehensive knowledge of Tripleseat Event Management Software (or a similar program), Office 365, and Microsoft Office programs (Excel, Word, PowerPoint, etc.)
- An understanding that it is an integral and essential function of this position to be onsite every weekend for the execution of events, and that this individual's weekly schedule will not be fixed from week-to-week and will depend on the events schedule as well as client needs.
- Excellent oral, written, negotiation, and interpersonal communication skills are a must.
- Familiarity with an Entrepreneurial Operating System (EOS) is a plus.
