Technical/Functional Skills Audio Video conference equipment support, Room system cabling, Teams Pro
Experience Required • Expertise on Teams Pro Portal, Configuration Management of Meeting Room systems via Intune
• Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively.
• Remotely configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality.
• Demonstrate proficiency in working with and supporting Cisco / Logitech / Surface HUBs Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences.
• Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations.
• Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment.
• Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed.
• Maintain accurate records of AV equipment inventory, configurations, and maintenance activities.
• Understanding of Room Systems cabling and troubleshooting with respect to overall Room Peripherals like, Microphones, Displays, Schedulers, Speakers, Transmitters etc
• Understanding of Room Systems cabling and troubleshooting with respect to Camera Placements, Room Lighting, Proximity, Focus etc.
• Expertise on E911, Free/Busy / Automatic Calendar options, Civic Address, Longitudes and Latitudes Mapping for Emergency Services
• Resource Account Provisioning, Decomissioning, Hiding any Room from GAL
• Knowledge of Active Directory Users and Computers
• Knowledge around networks with respect to VLAN
• Experience with Executive Level of Support with respect to Video Conferencing
• Ability to provide make-shift solutions to facilitate large meetings.
• Understanding around the latest technologies with respect to Meeting Rooms and the market standards
• Understanding around the usage of DSP and Modulation with the equipment
• Good knowledge around PowerShell Scripting and Microsoft Defender / Intune
• Must have experience with deployment mechanisms for Microsoft Teams Room Systems along with Vendor Coordination
• Must be able to communicate on the Technical Front around the requirements for maintaining and deploying AV Infrastructure, guidance around the systems, peripherals, devices that can be added/ removed to have a smooth VC experience
• Should be able to deploy makeshift solutions for Large Gatherings / Meetings
• Should be vell versed with Industry standards and capable of managing large AV Projects
• Must have a knack for in-depth analysis of recurring issues and follow through problem solving techniques
• Good to have – Certifications with respect to MTR systems, Crestron Systems, or any Video Conferencing systems
