Our client, a Mega Retailer and ecommerce provider, is seeking a Senior Manager of Site Merchandising for an Ecommerce Site Operations. This is a critical leadership role in shaping the customer site experience for a department within the Strategic Business Units (SBUs). It will oversee everything from visual merchandising to content strategy to functionality and department-level campaign planning and execution. The Senior Manager of Site Merchandising will drive impact, improvement, and innovation to create a truly frictionless online shopping experience and help the ecommerce business . This is a 5 day in office role, and the client will offer relocation assistance to the Bentonville, Arkansas area for the right person. The salary range is 100-175k based on experience.
Responsibilities:
- Build trust quickly and lead by influence, creating impact through partnership as well as ownership
- Create an exemplary site experience for your department
- Use customer insights to tell a cohesive story and create a seamless customer experience, overseeing visual site merchandising and content strategy, site functionality including navigation, hierarchy, search and browse, etc., new product on-boarding, and more
- Identify key trend forecasts, define the department's story-telling roadmap, and use key functionalities like taxonomy and search to enhance the customer journey on the site, telling a cohesive story to win customers' hearts and minds
- Monitor site health and performance through analytics and key metrics
- Oversee the development of site metrics and dashboards to monitor site health, providing strategic insights to internal stakeholders to influence the overall direction for the site
- Become an invaluable strategic partner to internal stakeholders; advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site's strategic direction and execution
- Operate with excellence; land the fundamentals and create and help scale best-in-class efficient workflows, processes and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge and performance
Required Qualifications:
- Bachelor degree in business or a related field or equivalent experience in business or a related field
- 8+ years of experience in Merchandising, Site Merchandising, or related field
- Masters degree in Business or a related field a plus
- 4+ years of demonstrated experience managing a team
- 4+ years of experience in consumer-focused e-commerce environment
- Strong customer obsession focused on building the right site experience for the customer
- Analytical and process-oriented, comfortable making data-driven decisions
- Ability to set clear team objectives and performance measures
- Ability to select and develop a team of future leaders
- Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
- Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities
If you meet the required qualifications and are interested in this role, please apply today.
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