Our values start with our people, join a team that values you!
We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
- Success. Our winning team pursues excellence while learning and evolving
- Career growth. We develop industry leading talent because Ross grows when our people grow
- Teamwork. We work together to solve the hard problems and find the right solution
- Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:
Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met
.
ESSENTIAL FUNCTION
S:
General Operating Requiremen
- ts:Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while worki
- ng.Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performan
- ce.Communicates any variances to Company standards to the Store Manag
- er.Ensures proper scheduling of Associates to meet business objectiv
- es.Ensures compliance with all State, Local and Federal regulatio
- ns.Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restroo
- ms.Accepts special assignments as directed by Leadersh
- ip.Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as need
ed.
Organizational Developm
- ent:Assists in recruiting, hiring, training and developing non-exempt Associa
- tes.Ensures compliance of Ross personnel policies and procedu
- res.Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as nee
ded.
Expense Con
- trol:Assists in the management of and continuous monitoring of actual expenditures to be within bu
- dget.Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business tr
ends.
Maintaining a Safe & Secure Enviro
- nment:Understands that safety is the number one priority and practices safe behaviors in everything th
- ey do.Ensures all Associates understand and can execute emergency operating proce
- dures.Maintains adherence to Company safety policies and ensures the safety of Associates and Cust
- omers.Assists in the facilitation of monthly safety mee
tings.
Customer S
- ervice:Treats all Customers, Associates, and other leaders with r
- espect.Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition pr
- ograms.Executes Customer service programs and Merchandise Presentation programs through Associate training and program super
- vision.Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floo
r, etc.
Personal and Stor
- e Brand:Represents and supports the Company brand at al
- l times.Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at al
- l times.Manages Store to ensure a clean, neat, easy to shop envi
- ronment.Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Ass
- ociates.Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including re
strooms.
Merchandise Processing and In-Store
- MarketingEnsures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best
- practice.Ensures merchandise is presented and organized according to Company merchandising gu
- idelines.Urgently manages merchandise processing to the sales floor within the expected Company t
imeframe.
Loss P
- revention:Assists with training Associates on Loss Prevention awareness and Store short
- age goals.As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and me
- rchandise.Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention
- awareness.Assists in leading the annual inventory process including preparation and execution of inventory g
- uidelines.Monitors mark-out-of-stock policy to ensure proper admin
- istration.Ensures Public View Monitor (PVM) system is maintained
properly.
CO
- MPETENCIES:Manages Wor
- k ProcessesBusi
- ness AcumenPlans, Aligns &
- PrioritizesBu
- ilds TalentC
- ollaboratesLeading
- by ExampleCommunicates
- EffectivelyEnsures Accountability &
; Execution
QUALIFICATIONS AND SPECIAL SKIL
- LS REQUIRED:Two or more years of Store or Assistant Store Manager experience in a retail
- environment.Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at
- all levels.Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to
- completion.Ability to set priorities and exercise independe
- nt judgment.Maintain high quality of Custo
- mer service.Fluency
- in English.Ability to work evenings a
- nd weekends.Ability to perform basic mathematical calculations commonly used in retail e
nvironments.
PHYSICAL REQU
- IREMENTS/ADA:Ability to use all Store equipment, including PDTs, registers and PC
- as required.Ability to spend up to 100% of working time standing, walking, and moving arou
- nd the Store.Ability to regularly bend at the waist, squat, kneel, climb, carry, reac
- h, and stoop.Ability to occasionally push, pull and lift more
- than 25 lbs.Ability to use janitorial equipment, rolling racks, ladders and other assig
- ned supplies.Certain assignments may require other qualification
s and skills.
SUPERVISORY RES
- PONSIBILITIES:Direct supervision of all non-exem
pt Associa
tes.
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at manageme
nt's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, sta
te or local laws.
COMPENES
ATION AND BENEFITS
The base pay starting at $21.50. The starting pay is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by pos
ition and location.
