6 Month Contract to hire (Likely to extend or convert)
Fully onsite in Macon Georgia
This role is responsible for assisting with the support, maintenance and implementation of the telecommunications infrastructure for the enterprise. This includes the administration of the telecommunications infrastructure and its associated software, including Cisco Call Manager, call
accounting systems, voice mail, interactive voice response, video conferencing systems and web conferencing systems.
Required Experience
- High school diploma or equivalent required.
- (3) years of experience including hands-on knowledge of the installation, implementation, configuring, programming, and maintenance of telecommunications equipment, video conferencing equipment, and voice/data equipment including current versions of Cisco Call Manager is required.
Key Responsibilities
1. Performs implementation, maintenance and monitoring of the Cisco Unified Collaboration (UC) environment including Cisco Call Manager and Cisco Unity voice mail systems.
2. Independently provides basic telecom administration and assists with complex administration in the areas of Cisco Call Manager, Cisco Unity (voicemail), video conferencing and web conferencing.
3. Conduct capacity planning and system testing of VoIP and Voice Mail systems.
4. Provides technical support to telecom initiatives in the areas of preventative maintenance,
configuration back-ups, capacity planning, telecom redundancy, and disaster recovery.
5. Independently provides VoIP programming for basic installations and assists with complex
installations.
6. Provides Voice Mail and Call Manager programming for our production environments through moves, adds, and changes.
7. Independently provides new user creation and basic support of cloud-based web conferencing (WebEx).
8. Evening and weekend on-call support via remote assistance and possible onsite support. Occasional travel in the Atlanta area may be required; you must be willing to travel and possess a valid driver's license.
9. Updates telecom documentation in written and diagram form for the network.
10. Monitors telecom infrastructure and par levels of equipment.
11. Performs other tasks and duties as assigned.
