Sr. Director, Infrastructure & Operations
Full Time
Location: Little Falls, NJ (Hybrid)
Summary:
Our client is seeking a dynamic leader to serve as Sr. Director, Infrastructure & Operations committed to ensuring operational excellence in alignment with overall business strategy. The Sr. Director will promote and implement best practices, proven methodologies and tools throughout IT. They will ensure the development and implementation of cost-effective systems and efficient technology operations to meet current and future business requirements. This individual will oversee the architecture and engineering of the infrastructure, telecom, network, helpdesk and security needs of the organization. In addition, they will be responsible for driving responsible implementation of Artificial Intelligence (AI) with a holistic Infrastructure and Operational approach across the technology stack.
Technical Skills
- Team-building and transformation of Help Desk functions utilizing best in class software (e.g., ServiceNow).
- Thorough knowledge of infrastructure, operations, application development, dev/ops, web and content delivery.
- Experience in emerging technologies, particularly in AI applications such as Microsoft Co-Pilots and private large language models (LLMs).
- Significant experience with infrastructure technology designs, setups, installation, implementation and maintenance.
- Oversight of software life cycle activities, conducting trend analysis, and applying project management frameworks.
- Successful implementation, optimization and management of office automation platforms including Microsoft 365.
- Effective design, implementation and management of cloud-based ultrastructure and operations platforms (specifically Microsoft Azure).
Business Acumen
- Proven expertise in managing security issues, crisis management, and business continuity, with a deep understanding of legal implications regarding technology.
- Ability to effectively partner with key stakeholders on project prioritization and adoption strategies.
- Working knowledge of International/Federal/State/Local laws and regulations regarding security and data management and retention.
- Managing capital and budgets that are interdependent upon other business units; costing, budgeting, risk management, and financial analysis.
Leadership
- Leaders are expected to demonstrate an unwavering commitment to our clients mission in an exemplary way as displayed through their character, integrity and focus on diversity, equity, and inclusion.
- Proven track record of successfully leading technology teams fostering a collaborative, customer-centric, results-driven work environment.
- Champion change through an action-oriented approach. Must be able to think "big picture” while operating tactically.
- Experience leading complex initiatives across multiple business units via remote workforce. Must be able to communicate highly complex technical concepts in an effective manner to non-technical audiences.
This role is eligible for a hybrid/remote work arrangement. Periodic business travel will be required.
