Hi,
Hope you are doing well.
I have an immediate requirement, please let me know if you are interested in this role
Job Title: Desktop Support
Location : Irving, TX, USA,75038
Mode : Contract
Primary Responsibilities:
· Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
· Use remote control tools to assist off-site users when needed
· Configure, deliver, and install new computers and peripherals for new hires
· Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
· Prioritize workload based on service level agreements
· Act as a technical resource to others to resolve problems or issues
· Anticipate customer needs and proactively identify solutions
· Plan, prioritize, organize and complete work to meet established objectives
Required Qualifications:
· High School Diploma or GED Equivalent
· 3 or more years of experience as a Desktop Support Technician
· 3 or more years of experience with PC operating systems
· 3 or more years of experience in a customer service role
· 3 or more years of Technology Support experience
· 3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
· Must have reliable transportation
· Must be able to lift up to 50 pounds of computers or other IT equipment
Preferred Qualifications:
· Bachelor's Degree or higher level of education preferred
· CompTIA A+ Certification preferred unit
· Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
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Thank you,
Deepak Singh
Email: deepak.singh@raasinfotek.com