Description:
As part of the technical sales team, you will provide pre-sales engineering support, be a trusted advisor to our customers & partners, and play a critical role in designing technical solutions through Professional Services. The Technical Engineer will partner closely with both the Sales & Engineering departments to develop and win new business and will work with other inter-departmental groups to enhance the tools and content that lead to improved sales cycles, happier customers, and better products.
Essential Job Functions
- Partner closely with sales leads to strategically drive the pre-sales process and lead solution discovery discussions with our clients and partners.
- Lead or assist in engaging product demonstrations tailored to both technical and non-technical audiences.
- Create product demonstration scripts, scenarios, and testing to provide potential solutions that deliver proof of value and schedule and assist with product demonstrations.
- Quickly learn & explain the value proposition of FairCom's database software solutions (FairCom DB, EDGE, and RTG).
- Travel often to customer sites, tradeshows, and other events to assist with presale pitches, demos, and product implementations & trainings for both new customers and current customer upgrades.
- Serve as the technical expert on systems integrations during major sales opportunities, including the preparation and delivery of proposals, RFPs, and custom proof-of-concepts evaluations to demonstrate FairCom's product capabilities to meet client objectives.
- Answer, evaluate, and prioritize incoming support tickets as well as telephone, voicemail, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other Faircom product issues.
- Help maintain FairCom's Customer Service Software (Zendesk), CRM (HubSpot), and project tracking software (Jira).
- Answer complex technical questions in a clear, concise, and understandable manner.
- Provide 7/24 support with the Solutions Engineering team and take occasional after-hours on-call shifts.
- Support customers' transition from pre-sale to post-sale onboarding and implementation to ensure customers achieve their objectives.
- Use knowledge of customer needs and integration processes to effectively participate in the QA and software development process.
- Consult with the Sales Director, Chief Architect, and Senior Software Engineers to gather information about program intent, functions, data requirements, input/output requirements, internal/external checks & controls, and hardware & operating system environments to be a liaison between sales and engineering.
- Other* duties may be assigned.
Requirements:
Position Requirements
- Bachelor's Degree in Computer Science or related field or equivalent experience.
- Experience coding in at least one of the following languages: C/C++, Python, Node.js, Java , and/or PHP
- Experience with SQL/NoSQL databases.
- Minimum of 2 years experience in Technical Sales.
- Minimum of 5 years in Customer Service.
- Working proficiency in Zendesk, CRM softwares, and preferably Jira.
- Effective written, verbal, and presentation skills in communicating to programmers, architects, and C-suite executives.
Position Preferences
- Experience with Inbound & Outbound Sales tools (Automation, Bots, etc.).
- Sales experience in the DBMS industry.
- Experience working with IoT / IIoT and Raspberry Pi.
- Knowledge or experience working with PLCs or similar hardware.
Join the FairCom Team!
Have Fun and Work Hard with an Opportunity for a Healthy Work/Life Blend
- Empowered, Agile Teams: Collaborate with passionate colleagues in small, cross-functional teams that drive innovation. Enjoy the freedom to shape your work and contribute meaningfully.
- Flexible Work-Life Balance: Achieve optimal work-life harmony with our hybrid work schedule, offering the best of both worlds: in-office collaboration and remote focus.
- Invest in Your Growth: Benefit from a supportive environment where long-tenured colleagues share their expertise, fostering a culture of continuous learning and development.
- Rewarding Compensation: We value your contributions. Expect a competitive salary package aligned with industry standards.
- Comprehensive Well-being Support: Protect what matters most with our robust benefits, including top-tier medical, dental, vision, and life insurance coverage. Plus, watch your savings grow with our 401(k) matching program.
- Generous Time Off: Recharge and rejuvenate with 15+ holidays, three weeks of paid vacation, a week of sick leave, and an extended holiday break for quality family time (skeleton crew operations).
- Celebrate You: Enjoy a paid day off on your birthday and another on our annual "CEO Thank You Day" in March.
- Thrive Together: Build lasting connections and strengthen your skills through annual & quarterly engaging company-wide events and growth opportunities.
- Fuel Your Focus: Stay energized and inspired with our fully stocked kitchen featuring delicious snacks, meals, and drinks.
- Convenient Commute: Easily access our office with a prime location near I-70.
About FairCom For over 40 years, not only has FairCom database technology withstood the test of time, but it has continually evolved so that customers have access to one of the fastest, most flexible, and reliable database solutions on the market today. Come help us make FairCom the preferred database technology for thousands of ISVs and enterprise organizations worldwide. More than 40 members of the Fortune 100 have trusted FairCom to provide stable database technology, including industry giants such as Verizon, NASA, the FAA, Motorola Solutions, Thomson Reuters, FICO, and many others! Enjoy the best of small company culture and big business success all within one of the most exciting industries.
FairCom's long and dynamic history has been supported by a diverse team of coworkers, which we feel honored to have. We are proud to be an equal opportunity employer and are committed to providing a working environment where diversity is celebrated. We believe all people deserve to be treated with dignity and respect and we do not tolerate any behavior that runs contrary to this fundamental right, such as discrimination and harassment of any kind. We are thankful for every person who engages in our recruitment process and promise that all applicants will be considered for employment based solely on merit and qualifications directly related to professional competence, and without any regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, genetic information, pregnancy, veteran, disability, marital status, or any other basis protected by law.
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