Job Title: Product Application Engineer
Location: Newark, CA
Direct Hire
Product Application Engineer provides engineering, technical, and documentation support in product design, development and deployment.
Responsibilities:
1. Provide technical customer support
* Provide first-line customer support for design integration issues as well as any technical issues in production
* Interface as necessary with all engineering teams to resolve customer issues
* Update and maintain a weekly tracker summarizing all active customer technical support issues
2. Manage customer-facing communication for FA cases
* Coordinate with customers, internal sales teams, and test engineering for FA process and customer-facing communication on FA cases
* Update and maintain a weekly tracker summarizing all active FA cases
3. Manage and maintain customer-facing documentation
* Manage all datasheets products
* Manage all firmware Specs
* Manage all customer release notes
* Manage customer-facing white papers and app notes
4. Provide technical expertise, support, and advice to the assigned external standards bodies
* Actively participate and provide technical expertise, support, and advice to the SSD, NVDIMM, DDR5, MRDIMM, and CXL Task Groups
* Report developments and technical summary of relevant JEDEC TG meetings to senior management to ensure product development aligns with ongoing standards efforts
5. Provide engineering support for the assigned products
* Provide design support for new DDR5, MRDIMM and CXL-based NVRAM technology
* Provide test and data analysis support for NVMe SSD drive performance
Other duties and responsibilities related to Product Application engineering as assigned
Required Education & Experience:
* Bachelor's degree in electrical engineering, master's degree in electrical engineering preferred
* 3 years of experience in failure analysis for SSD, DDR4/DDR5, and NVDIMM products
* Proven knowledge and experience in key tools and technology such as:
* NVMe - SAS/SATA/NVMe/M.2/U.2
* Compute Express Link (CXL) interface
* JEDEC NVDIMM Firmware Specifications
* JEDEC Energy Source firmware specification
Desired Skills and Experience
Job Title: Product Application Engineer
Location: Newark, CA
Direct Hire
Product Application Engineer provides engineering, technical, and documentation support in product design, development and deployment.
Responsibilities:
1. Provide technical customer support
* Provide first-line customer support for design integration issues as well as any technical issues in production
* Interface as necessary with all engineering teams to resolve customer issues
* Update and maintain a weekly tracker summarizing all active customer technical support issues
2. Manage customer-facing communication for FA cases
* Coordinate with customers, internal sales teams, and test engineering for FA process and customer-facing communication on FA cases
* Update and maintain a weekly tracker summarizing all active FA cases
3. Manage and maintain customer-facing documentation
* Manage all datasheets products
* Manage all firmware Specs
* Manage all customer release notes
* Manage customer-facing white papers and app notes
4. Provide technical expertise, support, and advice to the assigned external standards bodies
* Actively participate and provide technical expertise, support, and advice to the SSD, NVDIMM, DDR5, MRDIMM, and CXL Task Groups
* Report developments and technical summary of relevant JEDEC TG meetings to senior management to ensure product development aligns with ongoing standards efforts
5. Provide engineering support for the assigned products
* Provide design support for new DDR5, MRDIMM and CXL-based NVRAM technology
* Provide test and data analysis support for NVMe SSD drive performance
Other duties and responsibilities related to Product Application engineering as assigned
Required Education & Experience:
* Bachelor's degree in electrical engineering, master's degree in electrical engineering preferred
* 3 years of experience in failure analysis for SSD, DDR4/DDR5, and NVDIMM products
* Proven knowledge and experience in key tools and technology such as:
* NVMe - SAS/SATA/NVMe/M.2/U.2
* Compute Express Link (CXL) interface
* JEDEC NVDIMM Firmware Specifications
* JEDEC Energy Source firmware specification
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
