Job Summary: Under general supervision this position guides, coordinates, and evaluates the delivery of behavioral health services in an inpatient (BHCC) setting. Provides clinical supervision to program counselors and assists other staff with any clinical related issues that arise.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Develop long and short-term goals for the behavioral health counselors and participate in the agency’s
Strategic and operational planning
- Supervise and evaluate the performance of counselors in the inpatient (BHCC) setting.
- Maintain awareness of advances in behavioral health, to include evidenced based and best practices
- Monitor and evaluate the effectiveness of services and programs in collaboration with clinic Managers
- Plan, organize, and guide the clinical work of the inpatient (BHCC) team
- to provide continuous active treatment to the individuals served
- Set priorities and implement goals and objectives to meet or resolve identified behavioral health problems through supervision with counselors
- Provide and oversee clinical supervision of all S/T and Care Management Staff
- Oversee appropriate staffing processes and work with referral processes
- Provide clinical consultation (case study) with all counselors
- Collaborate with Practice Managers in reviewing all data reports impacting clinical work flow and services provided
- Oversee crisis intervention in the BHCC, providing direct care where needed
- Provide coaching and supervision as needed for any clinical issues arising with staff
- Work with Practice Managers to ensure appropriate clinical coverage for services provided daily
- All ongoing clinical issues that cannot be addressed daily to be reported to the Program Manager, Nurse Manager, and/or Assistant Nurse Manager for any needed action/changes
- Evaluate employees at scheduled intervals, obtain and consider all relevant information in evaluations
and support staff by giving praise and constructive criticism
- Motivate, coach and mentor staff to improve quantity and quality of work performed and provide
training and development opportunities as appropriate
- Perform work according to all rules, regulations, policies and guidelines of the agency
- Attend seminars, conferences and job related trainings
- Follow agency policy and departmental protocol regarding work schedule, calling in when arriving late or when absent, break and lunch periods and observing provisions of Fair Labor Standards Act
- Submit leave requests in advance (according to departmental protocol) for annual leave, personal leave, and foreseen sick leave
- Submit leave requests for unforeseen or emergency sick or personal leave immediately upon return to work and provide documentation for use of leave, as required
- Present a neat and clean appearance. Wear clothing suitable to job and environment based on clientele served.
- Observe agency policies on health, safety, security and sanitation; notify supervisor of circumstances or situations that present health hazards
- Does not use or knowingly permit others to use agency property for personal business
Required Knowledge & Skills:
- Knowledge of access to treatment timeliness (refer to KPI standards for CCP)
- Knowledge of outcomes being achieved through collaboration with data provided by Practice Managers
- Knowledge of agency confidentiality policies
- Knowledge of recovery focused concepts and implementation into clinical care and clinical supervision
- Knowledge of DBHDD provider service guidelines and changes as needed
- Knowledge of principles of supervision, training, leadership and performance evaluation
- Ability to prioritize time and resources among primary projects of responsibilities
- Ability to develop service plans according to policy and procedures
- Ability to remain solution focused in every situation
- Ability to teach and provide clinical leadership to other clinical staff and programs
- Ability to adapt to changing environments
Competencies:
Communication
Accountability/Responsibility
Cooperation/Teamwork
Creative Thinking
Customer Service
Dependability
Flexibility
Initiative
Analytical Data Gathering
Job Knowledge
Judgement
Professionalism
Quality/Quantity of Work
Leadership
Required Education & Experience: Master’s degree with independent license and at least 1 years of supervisory experience in a behavioral health environment. Valid GA driver’s license.
Supervisory Responsibilities:
- Clearly establishes and communicates goals and accountabilities;
- Monitors and evaluates performance;
- Provides effective feedback and coaching;
- Identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles;
- Develops innovative approaches to address problems and drive continuous improvement in programs and processes;
- Communicates regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met;
- Confers regularly with staff to review employee relations climate, specific problem areas, and actions necessary for improvement;
- Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations, and supports staff by giving praise and constructive criticism;
- Recognizes contributions and celebrates accomplishments;
- Motivates staff to improve quantity and quality of work performed and proves training and development opportunities as appropriate.
Work Environment:
This job operates in an inpatient behavioral health crisis stabilization setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role provides basic employment support which requires employee to perform in loud/quiet environments, outdoors/indoors, etc. Travel between Gateway sites and in the community is required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Employee must frequently lift and/or move up to 15 pounds. Must have the ability to sit for long periods of time at a computer. Employee frequently uses fine hand/eye coordination, hearing and visual acuity. Lighting and temperature are adequate, and there are not hazardous or unpleasant condition caused by noise, dust, etc. Employee must be able to travel between Gateway sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Gateway CSB promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.
Terms & Conditions:
It is expected that the employee will observe policy regarding the following terms and conditions.
- Reporting to work when scheduled; begins and ends work as expected.
- Reporting to supervisor upon knowledge of tardiness or absence.
- Observes policies in accordance with lunch breaks.
- Uses work time appropriately.
- Requests and uses leave appropriately.
- Dresses appropriately, according to site dress code.
- Observes health, safety and sanitation policies.
- Performs work according to rules, regulation, policies and guidelines.
- Ensures licensure and certification are current and active without suspension or revocation throughout employment.
- Ensures compliance with required training, including new employee orientation.
- Does not engage in activities other that official business during work hours.
- Does not report to work under the influence of alcohol or drugs.
- Adheres to Gateway’s Standards of Conduct 3.13 and Employee Ethics 3.23.
Any employee may be required to stay at or return to work during agency / program incidents and/or emergencies to perform duties specific to this position or perform other duties as requested in an assigned response position. This may require working a non-traditional work schedule or working outside normal assigned duties during the incident and / or emergency.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee in this job. Duties, responsibilities and activities may change at any time with or without notice.
PId81695da62d7-25826-35207425
