Job Title: IT Support Engineer
Location: San Francisco, CA, 5 days a week onsite
Duration: FTE
The Company
Headquartered in San Francisco, this leading global investment firm specializes in partnering with Technology. This Firm has invested in over 400 Technology companies and has approximately $45 billion in capital raised to date. As they continue to grow, their IT Team is focused on modernizing their tech stack and providing white glove support.
Compensation Expectation- $130,000 -$150,000
What You'll Do As an IT Support Engineer
- Setting up and configuring and maintaining computers, printers, mobile devices and servers, installing software
- General computer and server maintenance
- Problem solving on applications, operating systems, printers, and other devices
- Trouble-shooting computer and networking issues
- Maintaining, Administrating and Monitoring Networks, servers, systems, software and applications
- Logging all activities in trouble ticketing system
- Communicating with all employees as needed to successfully accomplish duties
- Checking backups and other daily maintenance duties
- All other duties, projects and tasks as assigned
Qualifications
- Strong technical, leadership, and interpersonal skills
- The ability to work independently and the proven experience to interact professionally with customers, team leaders, and executives to resolve service requests in a timely manner
- Posses excellent time and task management skills along with excellent verbal and written communication skills
- Should have experience with the following systems, applications or devices:
- Windows desktop operating systems
- Mac Operating Systems
- Zoom conference rooms
- Windows Server 2012 2016
- Office 365
- iOS, and Android Mobile Device Management
- LAN/WAN networking technologies
- Familiarity with Microsoft Active Directory DHCP and DNS
- Comfortable with off hour requests and duties as needed
