Description:
We Offer:
- Excellent Pay
- Ongoing professional training
- Excellent benefits package including
- Medical
- Dental
- Vision
- Life, Long Term Disability, Critical Illness, Accident Insurance
- Legal Shield
- 401(k) and profit-sharing plan with employer match
- Paid Holiday, Sick and Vacation Time
Summary:
Produce sales of Harley-Davidson Motorcycles and provide next level customer service by using proven sales processes and pro-active feature benefit sales techniques.
Essential Duties:
Sales Department Operations
- Attain new and used sales quotas as agreed upon with the sales manager.
- Use floor time effectively to meet customer needs & solicit sales of all products.
- Present the features of all products to customers along with their benefits.
- Show each customer advantages of products over competing brands.
- Maintain profit margin objective for all vehicle sales.
- Follow procedures to ensure timely and proper completion of all paperwork.
- Introduce new customers to the Service, Parts, General Merchandise and F&I departments and their personnel.
Customer Service:
- Greet customers in a timely, friendly and courteous manner.
- Handle telephone transactions quickly and professionally.
- Practice a feature/benefit selling methodology ensuring all customers receive consistent treatment when doing business.
- Ensure the delivery to customer is an EVENT which endears the customer to the dealership.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right.
- Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.)
Other Duties - As Assigned
Requirements:
- Valid Driver's License with Motorcycle Endorsement
- Treat all employees and customers fairly, courteously, and with dignity.
- Be prompt and available for flexible scheduling.
- Be honest and fair in all business dealings.
- Meet or exceed sales quotas on a regular basis.
- Stay current on motorcycle trends and selling features.
- Must have an approachable, likable personality.
- Excellent communication and closing skills.
- Must be able to work effectively with all areas of the dealership to maximize customer experience and dealership profitability
Physical Demands:
- The noise level in the work environment is occasionally loud.
- Occasionally requires the ability to balance and push a 600+ lb. motorcycle.
- Sales persons spend the majority of the day on their feet, demonstrating products.
Working Conditions:
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally exposed to exhaust fumes or other airborne particles.
PIf137ed3acc65-25826-29409764
