The Examiner Trainer III provides support to Loyal Source Government Services (LSGS) owned and sub-contracted clinic(s) conducting Medical Disability Examinations, commonly referred to as Compensation and Pension (C&P) exams in a remote setting. The Examiner Trainer III trains new NP and PA examiners with little or no previous MDE experience by providing direct instruction, coaching, and ongoing support. The Examiner Trainer III mentors and develops new Examiner Trainers by providing direct instruction and coaching. The Examiner Trainer II must be able to demonstrate the top-level proficiency, knowledge, and skills necessary to evaluate claimants served by Loyal Healthcare.
DUTIES AND FUNCTIONS
• Examiner Trainer IIIs perform their duties in a remote setting with the expectation they will be requested to travel (50%) as needed to support examiner staff and subcontracted providers.
• In conjunction with others, will train new examiners to conduct quality medical disability examinations and complete disability benefits questionnaires (DBQs) to LSGS and VA standards.
• Reviews DBQs for correctness, completeness, quality, clarity, and compliance.
· Performs C&P exams; completes DBQs; Submits DBQs, medical opinions, and diagnostics to train, teach, and stabilize clinic production as needed.
• Serves as a subject matter expert (SME) for other examiners on conducting exams and technical aspects of DBQ completion.
• Advises the Clinic Manager, Medical Director, and leadership on individual examiners’ proficiency and training progress.
• Provides remedial training via telephonic, video, or in-person training sessions for examiners who are not proficient in maintaining minimum productivity or quality standards.
• Collaborates with Quality Assurance (QA) and the Quality Support teams to assist Examiners with the correction and resubmission of rejected DBQs.
• Assists the Medical Director and leadership with the dissemination of process and procedural changes and revisions to clinical guidelines published by the VA.
· Mentors and develops new Examiner Trainers by providing direct instruction and coaching.
• Maintains currency of expertise by staying up to date with VA C&P Requirements.
• Collaborates with the Deloitte Quality leadership team in the continuous improvement process to align clinical guidance with VA expectations and to ensure examiners are performing to the best of their ability.
• Collaborates with the Deloitte IT Lead Team on conditional logic changes to DBQs in MDE4Vets. Communicates changes to the Examiner Team.
• Consults with colleagues on C&P topics, literature findings, differential diagnoses, and other relative C&P topics.
• Serves as a point of escalation to assist in resolution of clinical questions and QA reject feedback for Examiners.
• Supports clinicals examiners with DBQ completion, diagnostic testing, and diagnosing conditions.
• Participates in clinical meetings, VA Fireside meetings, and other clinical or quality meetings as necessary.
• Collaborates with the interview process and candidate selection for new examiners and internal promotions.
• Coordinates with leadership on effective policies, exams, and procedures for examiner proficiency and efficiency.
• Develops, implements, and conducts training for new processes or procedures directly related to the C&P program, DBQs, examinations, and submission procedures.
· Performs other additional duties as assigned.
EDUCATION AND EXPERIENCE
• Minimum of 3-4 years of clinical experience performing compensation and pension examinations for the Department of Veteran Affairs, VA contractor, or third-party subcontractor.
• Excellent verbal and written communication skills
• Previous training/ teaching experience
• Licensed PA or NP (must be in good standing with licensure board)
• Demonstrated ability to present training materials.
PREFERRED REQUIREMENTS
Prior Military experience or demonstrated familiarity with the military community and culture
SUPERVISORY RESPONSIBILITIES
· N/A
KEY COLLABORATORS
· Medical Director
· Program Directors – Operations and Field
· MDE Program Senior Leadership
WORK ENVIRONMENT/CONDITION
Examiners trainers will work from the home location notated in their onboarding paperwork. On travel assignments, trainers are expected to work on site at the Loyal Healthcare clinic or other designated location.
PHYSICAL DEMANDS
· Sit for extended periods of time
· Lift 25lbs
· Ability to look at a computer screen for an extended period
About Loyal Source
Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide, with a focus in government healthcare, technical and support services, engineering, and travel healthcare. Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.
For more information go to our website www.loyalsource.com and follow us on LinkedIn, Facebook & Twitter for other positions currently open.
Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
This contractor abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Pursuant to the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADA/ADAAA), Loyal Source is committed to providing access, equal opportunity, and reasonable accommodation in employment for individuals with disabilities. Applicants needing accommodation may contact this job poster with their request for accommodations at any time.
