LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Job Title: Voice Technician
Location: Los Angeles, CA 90032
Duration: Full Time/Permanent
Client: Direct Client
Pay Rate: $33.00/hr - $36.00hr on W2
Job Summary:
The Voice Technician installs and maintains the Voice Systems. This individual will support and maintain a multi-platform voice telephony system, ensuring its efficiency and security. The role will troubleshoot problems reported by users and/or by automated monitoring systems, provide assistance related to installations. This position will also perform moves, adds and changes, based on customer requests. This position will program, install, move, modify voice and related equipment according to job order specifications, company standards and procedures. Troubleshoot equipment malfunctions such as dial tone trouble, inoperable phones, voicemail. Will need to be on the on-call rotation.
Minimum Education/Experience:
• High school diploma
• Associate’s degree preferred
• 3 years job specific experience required
• 5 years’ experience in telecommunications installation/maintenance required
• Background in LAN/WAN technologies. TCP/IP/QoS, PoE, VLANs, VoIP.
• Knowledge of Windows and Linus operating systems
• Ability to troubleshoot network VOIP related issues
• Excellent communication skills both verbal and writing
• Must be able to work occasional nights and weekends as needed
Accountabilities:
• Provides technical and troubleshooting assistance to **Health end users, as required
• Perform the repair, maintenance of voice and voice over IP equipment for ** Health.
• Communicate and escalate systems service issues to management in order to resolve quickly and efficiently
• Assists in maintaining records or parts inventory for spare equipment
• Trains users on voice systems operation and provides technical resource support, as needed.
• Recommends changes to improve systems configurations and determines hardware and software requirements, related to those changes.
• Attends vendor training workshops to gain proficiency in voice equipment servicing and stays informed of new
• developments and technologies
• Ability to perform on-call duties.
• Performs other duties as assigned.
know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on (513) 318-4502 or send an email on waseem.ahmad@leadstackinc.com
