Are you looking for growth opportunity supporting a fast growing, fast paced, client-oriented boutique bank with opportunity to learn and grow? The Bank of San Francisco is looking for a Central Operations Supervisor to become a critical part of our team. Please contact us today to discuss this opportunity!
Central Operations Supervisor
Location: San Francisco, CA
Job Responsibilities
- Responsible for back-office functions including, but not limited to:
- Fraud Alerts and Dispute processing related to Debit Cards, Real Time Payments, Checks, Wires, and ACH transactions,
- Accurate and timely review and processing of Wire Transfers and Foreign Check Collections.
- Timely disposition and resolution of exception Items such as NSF, Nonpost, Stop Payments, Incoming Chargebacks or Returns, Outgoing Chargebacks and Returns, and Positive Pay items.
- Daily GL reconciliation of work in process accounts.
- Responsible for accurate processing and review of back-office client account maintenance including, but not limited to: Debit Card (rush orders and travel exceptions), stop payment request, virtual vault onboarding, research requests, verifications of deposit, legal orders and subpoenas, daily/periodic client notices or statements, dormant account and escheatment processing.
- Perform Monthly and Quarterly departmental certifications.
- Regularly review fraud monitoring system parameters and propose updates to ensure accurate activity patterns in current environment are reviewed and updates as transaction risks are identified.
- Regularly review and update departmental processes and procedures to enhance efficiency and ensure compliance.
- Work with bank regulators and independent auditors to provide requested documentation and reports.
- Provide support to Client Services and Cash Management as needed.
- Represent the Bank in a courteous and professional manner.
- Provide prompt, efficient and accurate service in processing requests.
- Prepares correspondence to clients using knowledge of Bank products and Bank policy.
- Resolve client inquiries while maintaining contact with client through telephone or written communication.
Requirements:
- Minimum 5 years’ Banking experience from a financial institution and/or branch with management and back-office support experience.
- College degree preferred
- Effective oral, written and interpersonal communication skills with the ability to apply and carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to clients and employees.
- Ability to deal with routine problems involving multiple facets and variables in standardized situations.
- Effective management skills that coach and lead employees to maximize team efficiencies and foster employee growth potential while maintaining a balanced and productive work environment.
- Ability to work with minimal supervision while performing duties.
- A high level of client service and interpersonal skills to communicate effectively throughout the Bank and to represent the Bank positively to current and potential clients.
- Ability to multitask, prioritize, and employ reasonable judgement in managing workload and various isolated situations.
- Experience, knowledge and training in fraud and fraud disputes related to Reg E, NACHA rules, Mastercard rules, and Check disputes and related timeframes.
- Experience, knowledge and training in branch and back-office operation activities, terminology and products and services.
- Experience, knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
- Ability to operate standard office equipment and proficient with Microsoft Office suite and Zoom.
To apply please send your resume or inquiry to Sue at humanresources@bankbsf.com
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
BSF is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual’s race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.
