Chaplin & Gonet, PC is a well-established Law Firm specializing in Insurance Subrogation and Contract Collections throughout the Mid-Atlantic region. Our Richmond, Virginia headquarters is seeking a Full-Time Administrative Assistant.
- Prepare and review the initial content of each new file while documenting and tracking all ongoing verbal and written correspondence in our collections software (JST CollectMax software knowledge helpful)
- Must have the ability to speak clearly, courteously, and professionally on the telephone.
- Utilize technology for all day-to-day activities. Includes: placing and receiving outbound and inbound calls and accurately documenting all information pertaining to accounts on our collections software.
- Ability to assist with collecting payments: Sending notices to overdue accounts, reaching out to customers with unpaid debt, collecting payments, arranging payment plans and posting them to accounts.
- Ability to be cross trained with specific tasks outside normal responsibilities as needed.
- Ability to collaborate with team members to ensure proper procedures and timelines are maintained.
- Initiate own daily assignments, follow through on matters, and use independent judgment, utilize resources and training to take appropriate actions to deal with standard recurring situations.
- Ability to handle sensitive and confidential material in a responsible manner.
- Perform clerical duties such as filing, copying, scanning, faxing, and processing mail.
- Technology forward, with an emphasis on Office 365.
- Maintain compliance with the Fair Debt Collections Practices Act.
The successful candidate must be able to pass a Criminal Background check. Full Time position includes a Benefit Package. Chaplin & Gonet Law Firm Office is located near Willow Lawn Area in Richmond, Virginia.
Please provide a resume and cover letter.
