We are searching for a solution-focused desktop support technician L1 to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.
Responsibilities:
- Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
- Receiving and documenting requests for support.
- Deciding on the most suitable ways of providing aid.
- Delivering IT and related assistance upon request, or as you deem suitable.
- Configuring new desktops, routers, modems, and similar devices.
- Performing routine inspections and upkeep of existing installations.
- Updating computer operating systems and other important software, as needed.
- Substantiating requests for hardware and software purchases and upgrades, if appropriate.
- Providing suggestions on appropriate training for staff.
Requirements
- CompTIA A+, Microsoft Certified Professional (MCP) or better
- Minimum 2 years of Desktop Support Technician experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Excellent communication relationship-building and internal customer service skills.
- Must have a legal working permit without needing a sponsorship now and even future.
Location: 1 Lexan Lane, Mt Vernon, Indiana 47620, USA
